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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Star Marianas Air, Inc. |
| DBA: | Star Marianas Air, Inc. |
| Address: | PO Box 520461 Tinian, Northern Mariana Islands 96952 United States |
| Phone: | 670-433-9989 |
| Other Number: | 670-433-9990 |
| Contact Star Marianas Air, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Tinian |
| FLSA Covered? | Yes, covered |
| DOD related? | Not Indicated |
| PERM related? * | No |
| VEVRAA related? | Not Indicated |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Tinian |
| Job Classification: | Transportation and Material Moving Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 14-09-29136 |
| Job Classification: | Transportation and Material Moving Occupations |
| Opening Date: | 9/26/2014 |
| Closing Date: | 10/10/2014 |
| Salary Range: | $6.05 to $6.55 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Provide customers with assistance in air transportation and other products and services offered by the company while ensuring compliance with company procedures and the Federal Aviation Administration (FAA). Specific tasks: • Confer with customers by telephone or in person to provide information about products and services, to enter or cancel bookings, or to obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. • Performing the following company specific procedures: management of the appropriate aircraft’s weight and balance system using the company’s program; embarkation and disembarkation of customers; using standard operating signals for transportation operators to stop or to proceed; aircraft re-fueling and fuel sumping procedures whenever necessary; radio communications, retention of records and dissemination of information to crew members as may be required; acceptance and handling of cargo. • May be assigned to perform the following company procedures as necessary: aircraft dispatch procedures, flight locating or flight following procedures. • Ensure customer satisfaction by working in close coordination with the company’s Flight Operations department to facilitate timely transportation of customer. • Contact customers to respond to inquiries or to notify them of any planned adjustments. • Confer with Accounting Department to determine charges for services requested, accurately process sales, collect payments or arrange for billing whichever is applicable. • Accomplish safe and secure handling of Company documents, air waybills, cash and other documents are required by the company. • Perform other related duties as assigned by the supervisor. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • High school diploma. Some college education preferred. • With experience providing customer service in an airline operating under Part 135 of the Federal Aviation Administration (FAA) highly preferred. • Must be willing and able to work a combination of shifts within a 24 hour period as may be required by the company • Computer literate, • Self-starter, highly motivated, dependable, hardworking |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $9.075 - $9.825 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | -Airline covered under Railway Act. -Compensation will depend on previous experience and qualifications. -Workman's Compensation provided. |