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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours, Inc. |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3715 |
| Other Number: | 670-235-3712 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | Not Indicated |
| PERM related? * | No |
| VEVRAA related? | Not Indicated |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan and all Century Tours, Inc. offices |
| Job Classification: | Management Occupations |
| Job Title: | Operations Manager, Tours |
| Announcement Number: | 15-05-31490 |
| Job Classification: | Management Occupations |
| Opening Date: | 5/20/2015 |
| Closing Date: | 6/2/2015 |
| Salary Range: | $1972 to $4000 / Monthly |
| Job Title: | Operations Manager, Tours |
| Job Duties: | Plan, direct, or coordinate the China Market Tour operations and the actual delivery of service to the customer. Formulate and review operations policies, manage daily operations and plan the schedules of staff and use of company resources Coordinate sales distribution by establishing sales assignments, quotas, and goals and establish continuing training programs for Tour Sales Agents. Analyze tour sales statistics gathered by staff to determine sales potential and monitor the preferences of customers. Manage all staff in the department, to ensure the highest standard of performance from the team. Organize, plan and conduct all kinds of travel, and tours for groups and individuals by working closely with other department managers. Ensure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory; ensure that the tour is running smoothly for individual members of the group; make and coach Operation Coordinators designing flexible tour packages to meet the needs of different clients. Develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met, also sale targets are met by communicating all requests to the relevant departments concerned. Maintain effective working relationships with visitors, identify their needs and ensure their repeat business. Assist in drafting and executing communication plans for Chinese staff. Provide advice on Chinese Tourist expectations and travel and tour trends in China. Work closely with President & other Department managers to maximize occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems, also to evaluate sales performance and product on a regular basis in order to recognize challenges for the future. Actively seek all sales and revenue opportunities both internal and external to increase the profile of company. Responsible for creating required reports and maintaining records. Operation Coordinator management, including but not limit to :attendance, company policy & procedure compliance, service & performance training, etc. Provide training and development for employees in operations, sales techniques, company policy and procedures, and revenue management, etc. Ensure knowledge of product, client relationships and services is maintained and communicated to all relevant personnel. Other duties as assigned |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Associate degree in Business Management, Travel and Tour, or related field. Previous 5 years work-related skill, knowledge, or experience is required. Must be able to speak, read and write in Mandarin and English language. Must be willing to work evenings, holidays, and weekends. Must be able to deal with problems and emergencies professionally. Must understand the needs of Chinese guests. Able and willing to work shifts, evenings, holidays, and weekends. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Biweekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located at the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Worker's compensation provided. Drug testing is required prior to employment. |