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Job Vacancy Announcement Detail

Employer: Ken Aqua Hotel and Resort Inc.
DBA: Ken Aqua Hotel and Resort Inc.
Address: P.O. Box 500009
Saipan, Northern Mariana Islands
96950 Northern Mariana Islands
Phone: 670-322-1234
Other Number: 670-322-1220
Contact Ken Aqua Hotel and Resort Inc. via email
Job Vacancy Announcement JVA
JVA Type: Renewal
Island Saipan
FLSA Covered? Yes, covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Saipan
Job Classification: Personal Care and Service Occupations
Job Title: Guest Relations Officer Supervisor (Japanese)
Announcement Number: 15-10-34401
Job Classification: Personal Care and Service Occupations
Opening Date: 10/2/2015
Closing Date: 10/16/2015
Salary Range: $6.05 to $7.5 / Hourly
Job Title: Guest Relations Officer Supervisor (Japanese)
Job Duties: Responsible for overseeing the daily operations of the Guest Relations Officer's information desk. The Guest Relations Officer is in-charge of all concierge functions. She/He sees to it that maximum guest satisfaction is achieved on guest services availed by guest. She/He attends to various needs of VIP guests. Our most guests are Japanese, more than 80% of all guests. To ensure of promoting and cross-selling of products and services of the hotel, support and promote the existing hotel promotions, activities and programs by familiarizing with promotion techniques. To attend promptly and professionally to all guest inquiries (e.g., flight reconfirmation, lost luggage, car reservation, city tour, sightseeing, optional tour, restaurant reservation. etc.) To supervise the check-in of guests and VIP guest's. To ensure that all guest requests, requirements and feedback are attended to promptly and handled correctly and professionally. To escort VIP guests in the absence of the General Manager, Front Office Manager and Assistant Front Office Manager. To ensure smooth and efficient operation of guest services, Front desk operation and information desk services. To review and suggest improvements on existing standard guestroom amenities of the hotel. To inspect rooms for VIP's with high rates. Special attention is made on the cleanliness of the room, amenities set up and condition of the equipment's and appliances in the rooms. To coordinate with Room Service and Housekeeping on the Delivery of room amenities. To follow-up hotel event and information also create poster, flyer and notes to the Guest. To coordinate the schedule of guest request of transportation. To perform other duties as assigned by Managers.
High School Diploma Required? Undetermined
Qualification Requirements: Must be a College Degree in Hotel Management preferred or equivalent hotel experiences. One to two years related experience preferred. Preferably be able to Speak, Read, Write and understands Japanese and Fluent in English too. Must be flexible and a definite Team Player. U.S. Citizen or Green Card Holder preferred.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-Weekly
Overtime Available: No
Overtime Rate: $9.075 - $11.25
Rate x 1.5 per hour Exempted: No
Specify All Payroll Deductions:
Required tools, supplies and Equipment to be provided:
Anticipated starting date of employment: Not Indicated
Anticipated closing date of employment: Not Indicated
Housing Provided: No
Food Provided: Yes
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at:
Fringe Benefits:
Comments: Application may be picked up in the Front desk anytime or at the HR office Monday to Friday 8am to 5pm only. No phone calls please. NOTE: HOURS MAY VARY PER DAY AND PER WEEK DEPENDING ON THE OCCUPANCY FORECAST.