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Job Vacancy Announcement Detail


Employer: Imperial Pacific International (CNMI) LLC
DBA: Imperial Pacific International (CNMI) LLC
Address: PO Box 10000, PMB 918
Saipan, Northern Mariana Islands
96950 Northern Mariana Islands
Phone: 670-237-9900
Other Number:
Contact Imperial Pacific International (CNMI) LLC via email

Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Garapan
Job Classification: Management Occupations
Job Title: Tour Operator Supervisor
Announcement Number: 15-11-35184
Job Classification: Management Occupations
Opening Date: 11/23/2015
Closing Date: 12/7/2015
Salary Range: $23660 to $31000 / Annually
Job Title: Tour Operator Supervisor
Job Duties: Responsible for scheduling, recording attendance, issuing reprimands and employee appraisals. Assist in the hiring process and new employee training. Communicate on a regular basis and reports any problem, when necessary to the Administrative Manager. Maintains and enforces departmental policies and procedures. Oversees the supervision of Tour Operators, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions. Motivates employees to achieve peak productivity and performance. Verifies department and summary logs and assigns, as necessary, job duties to Tour Operators. Review and recommends updates for department policies and procedures. Contributes to a team effort and accomplishes related results as required. Attends and develops in all training sessions related to Hospitality offered by Best Sunshine International. Visits resorts to ascertain accommodation quality and suitability. Maintains service levels, contracts and costs. Collects, evaluates and responds (as appropriate) to customer feedback. Predicts profits or number of bookings. Prepares reports, upon request by the Administrative Manager, of pertinent Tour Operations data, such as—but not limited to—number of bookings, pricing information and projected profits. Performs any other related duties as assigned. Builds a team of dedicated, guest service-oriented tour operators. Responds to special requests, as well as guest complaints and inquiries in a calm, prompt, courteous manner. Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings and communicates projected data. Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. Collaborates with other departments on special events and/or promotions.
High School Diploma Required? Undetermined
Qualification Requirements: Graduation from High School with some college courses in the field of hospitality or related field. Bachelor’s degree in Hospitality or related field is preferred. Two (2) or more years of Tour and Travel or casino sales experience with progressive supervisory experience required or an equivalent combination of education and experience
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-Weekly
Overtime Available: No
Overtime Rate: $1.5 - $1.5
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions:
Required tools, supplies and Equipment to be provided:
Anticipated starting date of employment: Not Indicated
Anticipated closing date of employment: Not Indicated
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at:
Fringe Benefits:
Comments: Workers Compensation provided. To apply for this position, you are required to email your detailed resume to recruitment@bestsunshine.co. The resume must include: all previous employers, location address, and phone numbers; education information must include graduation date and name/location of high school and college and major. If you are claiming college degree, you must attach a copy of your transcript or diploma. If you are claiming any certifications, also provide a copy of the certificate. Background check may be required. Thank you.