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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3712 |
| Other Number: | 670-233-6084 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 3 |
| Number of Openings Currently Available | 3 |
| Specific Worksite location: | Saipan and all Century Tours, Inc. offices |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 16-05-38595 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 5/24/2016 |
| Closing Date: | 6/8/2016 |
| Salary Range: | $7.45 to $10 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Greet guests and act on inquiries from clients, guests, and to a lesser extent, the general public. Answer telephone calls and convey client and other stakeholder messages. Coordinate and confirm pre-arranged itineraries such as flight details, hotel accommodations, and other tour activity. Brief CETI China office, staff, guests, and Tour Sales Representatives on itinerary packages. Resolve customers' service or billing issues/complaints by refunding money, adjusting bills, or making special arrangement requests on behalf of guests. Update and maintain the iPlex ERP System. Provide transportation for guests to and from airport, hotel, and various locations of tour activities. Confer with clients to provide information about products or services, reservations, or hotel accommodations. Prepare tour and bus schedules and itineraries, finalize and send guest name list to hotels. Make and confirm reservations on travel, activity, and hotel accommodation for guests. Prepare guests’ tour booklet, coupons, copy of tour itinerary, and vouchers for guests and Tour Sales Representatives. Prepare bills, statements, receipts, or other documents. Oversee travel arrangements and ensure satisfactory accommodation, meals and over-all service. Assist Tour Sales Representatives on any inquiries or additional requests. Compile and maintain required company reports. Oversee activities of the Customer Service Agent’s work for accuracy, neatness, and conformance to policies and procedures. Study and standardize procedures to improve efficiency of subordinates. Prepare work schedules according to budgets and workloads. Provide Customer Service Agents with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Train or instruct employees in job duties or company policies or arrange for training to be provided. Assist management in designing, implementing, or evaluating Customer Service Agents, training, development programs, customer service initiatives, or performance measurement criteria. Discuss work problems or grievances with management. Other duties and responsibilities as needed. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High school diploma or GED or equivalent. Two (2) months work experience in Travel or Tour operation or sales or service based work environment. Fluent in both written and oral communication in the English and Chinese languages. Able and willing to work shifts, evenings, holidays, and weekends. |
| Full or Part Time: | Full Time |
| Hours per Week: | 32 |
| Hours per Day: | 7 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $11.175 - $15 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | FICA and Withholding tax. Medical/dental insurance premium if employee enrolls. |
| Required tools, supplies and Equipment to be provided: | Company tour vans, laptop/desktop, uniforms, office stationery (pens/pencils, papers, forms, etc.), Xerox machines, company radio phones, IDs. |
| Anticipated starting date of employment: | 6/20/2016 |
| Anticipated closing date of employment: | 7/1/2050 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | 25% of employee's contribution matched by employer (effective after the employee's 2nd year) if enrolled under the 401k Retirement Plan, 50% of Medical Insurance premium ($60.37) for incumbent's first 2 years (75% from 2-5 years, 100% employer share for 5 years or more), Holiday Pay (8hrs maximum), one $5 average duty meal if employee works more than 5 hours in one work day. |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located at the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Worker's compensation provided. Drug testing is required prior to employment. |