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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Star Marianas Air, Inc. |
| DBA: | Star Marianas Air, Inc. |
| Address: | PO Box 520461 Tinian, Northern Mariana Islands 96952 United States |
| Phone: | 670-433-9989 |
| Other Number: | 670-433-9990 |
| Contact Star Marianas Air, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | Yes |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan International Airport |
| Job Classification: | Transportation and Material Moving Occupations |
| Job Title: | Passenger and Cargo Services Specialist |
| Announcement Number: | 16-12-42468 |
| Job Classification: | Transportation and Material Moving Occupations |
| Opening Date: | 12/1/2016 |
| Closing Date: | 12/31/2016 |
| Salary Range: | $6.55 to $7.05 / Hourly |
| Job Title: | Passenger and Cargo Services Specialist |
| Job Duties: | Provide customers with assistance in air transportation and other products and services offered by the company while ensuring compliance with company procedures, Federal Aviation Administration (FAA), U.S. Department of Transportation, and other applicable regulations. Specific tasks: • Ensure customer satisfaction by working in close coordination with the company’s Flight Operations and Aircraft Maintenance Departments to facilitate timely transportation of customers. • Perform company specific procedures relevant to passenger check in while managing the weight and balance system specific to the model of aircraft to be used for each flight. • Assist with the embarkation and disembarkation of passengers, as well as the loading and unloading of cargo while following the company established procedures. • Assist with the safe aircraft positioning and movement in the ramp by using standard operating signals for air transportation operators. • Perform the appropriate radio communication procedures associated with established company guidelines for flight following • Perform company specific procedures relevant to acceptance and handling of cargo. • Perform aircraft re-fueling and fuel sumping procedures whenever necessary. • Confer with customers by telephone or in person to provide information about products and services, to enter or cancel bookings, or to obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. • Contact customers to respond to inquiries or to notify them of any planned adjustments. • Confer with the Accounting Department to determine charges for services requested, accurately process sales, collect payments or arrange for billing whichever is applicable. • Receive payment by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers. • Accomplish safe and secure handling of Company documents, air waybills, cash and other documents required by the company. • Perform other related duties as assigned by the supervisor. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • High school diploma required. • With a few months to one year of experience providing customer service for a U.S. Air Carrier as defined in Title 14 Part 119 of the US Code of Federal Regulations. . • Must be willing and able to work flexible hours or shifts within a 24 hour period including nights, weekends and holidays as may be required by the company. • Physically able to lift items of at least 50 lbs., and able perform work outside and in extreme temperatures and inclement weather. • Computer literate. • Hardworking, self-starter, dependable and able to work in a multicultural environment. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $9.825 - $10.575 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Applicable taxes |
| Required tools, supplies and Equipment to be provided: | none |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | none |
| Fringe Benefits: | none |
| Comments: | Workmen's compensation provided, Airlines are covered by the US Railway Act, compensation offered will be commensurate to the worker's skills, education, and experience. |