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Job Vacancy Announcement Detail


Employer: Star Marianas Air, Inc.
DBA: Star Marianas Air, Inc.
Address: PO Box 520461
Tinian, Northern Mariana Islands
96952 United States
Phone: 670-433-9989
Other Number: 670-433-9990
Contact Star Marianas Air, Inc. via email

Job Vacancy Announcement JVA
JVA Type: New
Island Tinian
FLSA Covered? Yes, covered
DOD related? No
PERM related? * Yes
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Tinian
Job Classification: Office and Administrative Support Occupations
Job Title: Director of Customer Service
Announcement Number: 17-09-51155
Job Classification: Office and Administrative Support Occupations
Opening Date: 9/22/2017
Closing Date: 10/22/2017
Salary Range: $16.11 to $16.11 / Hourly
Job Title: Director of Customer Service
Job Duties: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. back to top Oversees the company’s stations operations, ensuring the daily performance of company goals and standards. Specific tasks: • Responsible for the hiring, appointing and training of the Station Leads and Cargo Manager. • Coordinates day-to-day airline activities with the Director of Operations and the Director of Maintenance. • Directs and oversees the marketing and sales effort for passengers and cargo relative to the local business market. • Coordinates with the Accounting Department personnel in their duties relative to budget preparation. Monitors departmental budget performance. • Prepare staff work schedules and assign specific duties. • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
High School Diploma Required? Undetermined
Qualification Requirements: Some previous work-related skill, knowledge, or experience is usually needed. Employees in these occupations need anywhere from a few months to one year of working with experienced employees.These occupations often involve using your knowledge and skills to help others. • High school graduate; Bachelor’s degree in business, commerce or related field highly preferred. • With at least 2 years of experience in a managerial or supervisory capacity in the field of customer service/relations. Experience working for a US air carrier as defined in 14 CFR 119 preferred. • Must be flexible and able to travel and oversee station operations in airports covered by the company’s route structure. • Must be flexible and available to work a combination of shifts within a 24 hour period (including weekends and holidays) as may be required by the company. • Experience working in a multi-cultural environment preferred. • Computer literate. Proficient in Microsoft Office applications. • Ability to speak Mandarin preferred. • Desirable personality traits: With excellent written and oral communication skills, highly organized, able to plan, multi-task and work well under pressure, with pleasing personality, calming presence, and good personal presentation.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: bi-weekly
Overtime Available: No
Overtime Rate: $24.165 - $24.165
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: All applicable taxes
Required tools, supplies and Equipment to be provided: none
Anticipated starting date of employment: 10/1/1900
Anticipated closing date of employment: 10/1/1900
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: none
Fringe Benefits: none
Comments: Workmen's compensation provided. Airlines are covered under the US Railway Labor Act. Compensation offered will be commensurate to the candidate's skills, education, and experience.