Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Galaxy Co., Ltd. |
| DBA: | Galaxy Co., Ltd. |
| Address: | PMB-100 PPP 10000 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-483-5400 |
| Other Number: | |
| Contact Galaxy Co., Ltd. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | GARAPAN |
| Job Classification: | Arts, Design, Entertainment, Sports, and Media Occupations |
| Job Title: | TOUR OPERATOR |
| Announcement Number: | 17-10-51210 |
| Job Classification: | Arts, Design, Entertainment, Sports, and Media Occupations |
| Opening Date: | 10/11/2017 |
| Closing Date: | 10/26/2017 |
| Salary Range: | $7.05 to $7.05 / Hourly |
| Job Title: | TOUR OPERATOR |
| Job Duties: | • Visit resorts to ascertain accommodation quality and suitability • Liaise with coach operators, airlines, hoteliers, resort representative and travel agency from Asia region (such as China, Korea and Japan) • Handle VIP guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.) • Answer calls and emails promptly for clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service • Book and issue airline, hotel, car and other tour reservations accurately and efficiently • Confirm customer names with airlines/hotels • Maintain certain service levels, contracts and costs • Check queue’s daily to ensure accuracy and that all issued tickets are completed • Communicate effectively with other agents or team members to solve problems and gather information • Collect, evaluate and respond (as appropriate) to customer feedback • Establish and maintain strong relationships with clients • Handle invoices and payments • Adhere to all Company policies and procedures • Report accidents, injuries, unsafe work conditions and/or security issues to supervisors • Perform other related duties as assigned |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • At least 1 year reservation or contact center experience • Bachelor’s Degree Holder or above • Initiative, organized and detail-oriented; excellent communication and interpersonal skills • Understanding of the Ticketing Management System • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Able to work on flexible shift including overnights, weekends and holidays on rotation basis • Ability to work under pressure • Ability to identify a problem and see it through to resolution with minimal supervision • Ability to consistently deliver excellent customer service, internally and externally • Responsible, self-motivated and independent • Willingness to demonstrate professional conduct at all times • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) • Ability to multi-task |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | BI WEEKLY |
| Overtime Available: | Yes |
| Overtime Rate: | $10.575 - $10.575 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | CNMI AND FEDERAL TAXES |
| Required tools, supplies and Equipment to be provided: | NONE |
| Anticipated starting date of employment: | 10/11/2017 |
| Anticipated closing date of employment: | 9/30/2018 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Workers compensation provided. |
| Comments: |