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Job Vacancy Announcement Detail


Employer: Insurance & Business Management Corp.
DBA: Insurance & Business Management Corp.
Address: Unit 104 MJ Building, Garapan Village
Saipan, MP, Northern Mariana Islands
96950 United States
Phone: 670-234-7898
Other Number: 670-234-6939
Contact Insurance & Business Management Corp. via email

Job Vacancy Announcement JVA
JVA Type: Transfer
Island Saipan
FLSA Covered? Yes, covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 2
Number of Openings Currently Available 2
Specific Worksite location: Saipan
Job Classification: Office and Administrative Support Occupations
Job Title: Customer Service Representative 43-4051.00
Announcement Number: 18-01-52829
Job Classification: Office and Administrative Support Occupations
Opening Date: 3/1/2018
Closing Date: 3/16/2018
Salary Range: $7.05 to $8 / Hourly
Job Title: Customer Service Representative 43-4051.00
Job Duties: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Process sales, payments and money service transactions. Maintains knowledge of new services, current promotions and policies, assist in development and implementation of promotions; prepare daily, monthly and quarterly transaction reports; maintains client confidentiality. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. JOB RELATED DUTIES AND RESPONSIBILITIES ASSIGNMENTS: The statement contained herein describes the scope of the responsibility and essential function of this position but should not be considered to be the only duties and responsibilities of the employee(s). Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Employee(s) may be requested to supervise and/or train other employees. Employee(s) will be required to follow any other job related duties requested by any person authorized to give instructions or assignments.
High School Diploma Required? Undetermined
Qualification Requirements: These occupations usually require a high school diploma. And a few months to 1yr. work experience as a Customer Service Representative in sales and money service business environment OR High School Diploma (or equivalent) and a few months to 1 year work experience as a Customer Service Representative in sales and money service business environment. Knowledge of MSB Compliance Regulations required. Microsoft Office proficiency required. Demonstrates a highly professional attitude and personal presentation in all verbal and written communications. Good interpersonal and communication skills. Bilingual a plus. Ability to work as part of a team. Strong staff collaboration is a standard at MITA Travel.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-Weekly
Overtime Available: No
Overtime Rate: $10.575 - $12
Rate x 1.5 per hour Exempted: No
Specify All Payroll Deductions: Taxes and other withholdings as required by law.
Required tools, supplies and Equipment to be provided: None
Anticipated starting date of employment: 10/1/2018
Anticipated closing date of employment: 9/30/2019
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: 0
Fringe Benefits: Workmen's compensation provided.
Comments: NO PHONE CALLS PLEASE. Employment Application and required documents are available at Mita Travel office located at the 2nd Floor of Herman's Bakery Building in Airport Road, Dandan or you may send an email request for the application package to resumes@mita-travel.com. ONLY COMPLETED APPLICATION WILL BE CONSIDERED IF SUBMITTED ON OR BEFORE THE CLOSING DATE AT 5:00PM SAIPAN TIME.