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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Star Marianas Air, Inc. |
| DBA: | Star Marianas Air, Inc. |
| Address: | PO Box 520461 Tinian, Northern Mariana Islands 96952 United States |
| Phone: | 670-433-9989 |
| Other Number: | 670-433-9990 |
| Contact Star Marianas Air, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Tinian |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 6 |
| Number of Openings Currently Available | 6 |
| Specific Worksite location: | Tinian |
| Job Classification: | Transportation and Material Moving Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 19-01-66476 |
| Job Classification: | Transportation and Material Moving Occupations |
| Opening Date: | 1/31/2019 |
| Closing Date: | 2/15/2019 |
| Salary Range: | $7.5 to $11.54 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Provide customers with assistance in air transportation and other products and services offered by the company while ensuring compliance with company procedures, Federal Aviation Administration (FAA), U.S. Department of Transportation, and other applicable regulations. Specific tasks: • Ensure customer satisfaction by working in close coordination with the company’s Flight Operations and Aircraft Maintenance Departments to facilitate timely transportation of customers. • Confer with customers by telephone or in person to provide information about products and services, to enter or cancel bookings, or to obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. • Contact customers to respond to inquiries or to notify them of any planned adjustments. • Confer with the Accounting Department to determine charges for services requested, accurately process sales, collect payments or arrange for billing whichever is applicable. • Receive payment by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers. • Accomplish safe and secure handling of Company documents, air waybills, cash and other documents required by the company. • Perform company specific procedures relevant to acceptance and handling of cargo. • Perform company specific procedures relevant to management of the appropriate aircraft’s weight and balance system, embarkation and disembarkation of customers, using standard operating signals for transportation operators to stop or to proceed, aircraft re-fueling and fuel sumping procedures whenever necessary, radio communications, retention of records and dissemination of information to crew members as may be required • May be assigned to perform aircraft dispatching procedures, flight locating or flight following procedures in accordance with established company guidelines. • Perform other related duties as assigned by the supervisor. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • High school diploma required. College education/degree preferred. • Must have at least 2 years previous work experience providing customer service. • With experience providing customer service in a commuter airline operating under Part 135 of the Federal Aviation Administration (FAA) preferred. • Must be willing and able to work flexible hours or shifts within a 24 hour period including weekends and holidays as may be required by the company. • With pleasing personality, able to communicate effectively, patient with calming presence, highly organized, able to plan, multi-task and work well under pressure, alert, highly motivated and dependable. • Computer literate, able to work with Windows applications including Excel and Word. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | All applicable taxes |
| Required tools, supplies and Equipment to be provided: | none |
| Anticipated starting date of employment: | 3/1/2019 |
| Anticipated closing date of employment: | 2/29/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | none |
| Fringe Benefits: | none |
| Comments: | Workmen's compensation provided, Airlines are covered by the US Railway Act, compensation offered will be commensurate to the worker's skills, education, and experience. |