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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Asia Pacific Hotels Inc. dba Kanoa Resort |
| DBA: | Asia Pacific Hotels Inc. dba Kanoa Resort |
| Address: | P.O. Box 500369 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6601 |
| Other Number: | 670-237-8712 |
| Contact Asia Pacific Hotels Inc. dba Kanoa Resort via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Kanoa Resort |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Customer Service Officer |
| Announcement Number: | 19-02-67024 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 2/11/2019 |
| Closing Date: | 2/26/2019 |
| Salary Range: | $8.25 to $9.25 / Hourly |
| Job Title: | Customer Service Officer |
| Job Duties: | Greets, registers and assigns rooms to guest. Issues room key and escort instruction to Guest Relations Agent. Updates customer records in the system, including notes about interactions. Answers customer inquiries via phone, email, and in person. Computes bills, collects payment, and makes change for guest. Makes and confirms reservations. May post charges , such as room, food, liquor, or telephone to ledger, manually or using computer. May make restaurant, transportation, or entertainment reservation. May deposit guests valuables in hotel safe or safe deposit box. Pitches ideas for improving customer care. Creates and maintains reports about customer interactions. Attends weekly staff meetings. Participates in team-building activities. Makes recommendations to management to improve customer experience. Plan or coordinate the actual distribution or movement of Resort’s product or service to the customers. Analyze sales statistics to determine sales potential and inventory requirements and monitor the preferences. Fully knowledgeable in taking requests from guests. Greet guest and serve with a smile at all times under the supervision of Front Office Manager. Visits resort outlets and attends to foreign language speaking customers any issues or concerns and submits for management recommendation. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Preferably fluent in Korean speaking. Preferably college degree or must have at least 1 year of experience in Hospitality or Tourism. Know how to protect the hotel, agent contract and their privacy. Must have excellent communication skills, good quality of customer service, and multi tasking skills are a must. Team player is a must. Capable of decision making and can work under pressure. Must be able to work variable schedule including nights, weekends, and holidays when needed. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $12.375 - $13.875 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All state and local taxes and share of medical insurance, if applicable. |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 10/1/2019 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | Yes |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | None |
| Fringe Benefits: | Per Management's approval |
| Comments: | Kanoa Resort is an Equal Opportunity Employer. You may submit resumes or application forms to hr@kanoaresort.com or you can drop it off at our Human Resources Office. |