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Job Vacancy Announcement Detail


Employer: Imperial Pacific International (CNMI) LLC
DBA: Imperial Pacific Resort Hotel- Saipan / Imperial Palace
Address: PO Box 10000, PMB 918
Saipan, Northern Mariana Islands
96950 Northern Mariana Islands
Phone: 670-237-9901
Contact Imperial Pacific International (CNMI) LLC via email

Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Saipan
Job Classification: Computer and Mathematical Occupations
Job Title: IT Support - Service Desk
Announcement Number: 19-04-73049
Job Classification: Computer and Mathematical Occupations
Opening Date: 4/12/2019
Closing Date: 4/27/2019
Salary Range: $12.02 to $18.03 / Hourly
Job Title: IT Support - Service Desk
Job Duties: • Answer all calls assigned to the duty position in a prompt and courteous manner and attempt to diagnose and resolve problem immediately. • Escalate problem cases that could not be resolved at call time to other supporting teams in Business solutions, Technical and Support Services. • Ensure all user support calls and service requests are handled or escalated in a timely manner. • Use the Help Desk log to track progress of resolution of all problem cases until the originating party acknowledges closure. • Update the calling user Department from time to time with latest status of problem resolution in progress. • Perform tasks under the direction of Manager, IT Technical Support
Qualification Requirements: Education and Work Experience: o Associate’s degree or equivalent in Computer Science or more than three (3) years experience in hotline/service desk or customer service. Certification: o Microsoft Certified Professional (MCP) certification is preferred. Knowledge, Skills and Abilities: o Good interpersonal and Communication skills. o Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics o Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position o Knowledge of and ability to appropriately interpret and follow policies and procedures o Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly o Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written o The Company has a 24-hour operation, the employee must be able to work on a rotating shift schedule. o May occasionally require the ability to work outside of regularly scheduled hours. o Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need o Must be able to work independently or with a team o Customer handling and problem solving skills, good telephone manner o Microsoft Office Suite products and personal computer product knowledge. o IT internal processes, policies and procedures. Language Skills: o Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken).
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-Weekly
Three-fourths Guarantee 655.18(b}{17}:

"The employer may voluntarily offer the three-fourths guarantee but it is not required as a condition of placing a job order to be filed in connection with an H-2B application pursuant to 20 CFR 655.5. Three-fourths is defined as an offer to workers full-time employment for a total number of work hours equal to at least three-fourths of the workdays of each 12- week period (or 6-week period if the employment covered by the job is less than 120 days.)."
Overtime Available: Yes
Overtime Rate: $1.5
Rate x 1.5 per hour Exempted: No
Specify All Payroll Deductions: Deductions according to Federal and Other Tax Regulations.
Required tools, supplies and Equipment to be provided: Company will provide basic necessary tools and equipment according to the job functions if applicable.
Anticipated starting date of employment: 4/13/2019
Anticipated closing date of employment: 4/12/2020
Housing Provided: No
Food Provided: No
Transportation required: Yes
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: Saipan
Fringe Benefits: Subject to Company Approval
Comments: Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of preemployment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you