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Job Vacancy Announcement Detail
| Employer: | Micronesian Telecommunications Corp. dba. IT&E |
| DBA: | Micronesian Telecommunications Corp. dba. IT&E |
| Address: | P.O. Box 500306 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6600 |
| Other Number: | 670-285-9137 |
| Contact Micronesian Telecommunications Corp. dba. IT&E via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Chalan Lau Lau |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | IT Technical Support Specialist |
| Announcement Number: | 19-04-73101 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 4/25/2019 |
| Closing Date: | 5/10/2019 |
| Salary Range: | $10.99 to $18.14 / Hourly |
| Job Title: | IT Technical Support Specialist |
| Job Duties: | Job Summary: The IT Technical Support Specialist provide technical assistance to a variety of clients. The position requires gathering information for clients and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. Troubleshoot a wide variety of issues and support a huge range of operating environments from WiFi Networks, IPTV, Server and Storage Systems, Security and Surveillance systems and IT networks. Essential Duties and Responsibilities: The Employee will perform some or all of the following duties: 1. Know and uphold the established corporate Mission, policies and procedures, Corporate and Office objectives, quality assurance and safety programs and standards. 2. Provide technical system and user support by responding to calls, emails, and personal requests for technical support. 3. Establish, maintain, and increase client satisfaction through professional, courteous, and caring service. 4. Document, tract and monitor problems to ensure a timely resolution. 5. Help make users productive. 6. Offer guidance and help users solve common IT problems. 7. Document issues and follow up with clients 8. Know when to redirect problems that require an onsite solution 9. Use remote control tools to control a user's machine to troubleshoot problems 10. Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems. 11. Assist other technical support specialists in troubleshooting difficult or time-sensitive problems 12. Install and commission systems such as personal computers, networks, surveillance systems, security systems, etc. 13. Install and troubleshoot network cabling 14. Monitor the Network Operations Center (NOC) alerts and, as necessary, coordinate further actions. 15. Maintain knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications. 16. Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Minimum Qualification Requirements: Education: Bachelor's degree strongly desired Work Experience: Two to four years of relevant work experience |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $16.485 - $27.21 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All federal and local taxes; all others depends if employee signs up for example 401(k), medical & dental, supplemental life, and all other benefits. |
| Required tools, supplies and Equipment to be provided: | All tools, supplies & equipment needed to do the job. |
| Anticipated starting date of employment: | 6/17/2019 |
| Anticipated closing date of employment: | 6/16/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | 401 (k) (matching up to 6%; $0.75 to a $1.00) Life Insurance (100% Basic Life) Gas Card ($0.57 off gallon at IP&E) Medical Insurance (65% of monthly premium) Dental Insurance (50% of monthly premium) Employee Telephone Discount. Workers compensation provided. Vacation & Sick Leave Benefits |
| Comments: | All interested applicants must apply online at careers.pticom.com |