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Job Vacancy Announcement Detail


Employer: Micronesia Renewable Energy, Inc.
DBA: Micronesia Renewable Energy, Inc.
Address: PMB 80 P.O. BOX 10001
Saipan, Northern Mariana Islands
96950 Northern Mariana Islands
Phone: 670-233-4673
Contact Micronesia Renewable Energy, Inc. via email

Job Vacancy Announcement JVA
JVA Type: Renewal
Island Saipan
FLSA Covered? Yes, covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Gualo Rai, Saipan
Job Classification: Computer and Mathematical Occupations
Job Title: Solar Energy IT Support Specialist
Announcement Number: 19-05-73177
Job Classification: Computer and Mathematical Occupations
Opening Date: 5/14/2019
Closing Date: 6/4/2019
Salary Range: $8 to $15 / Hourly
Job Title: Solar Energy IT Support Specialist
Job Duties: The primary role of the IT Support Specialist is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests, configuring and supporting desktops/laptop computers, and provisioning and managing user accounts among several internal systems. The successful candidate must be a self-starter, be able to manage multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints. The IT Support Specialist reports to the IT Manager. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Walk customer through problem-solving process from ticket to completion. • Install, modify, and repair computer hardware and software. • Create and manage new user accounts among several internal systems. • Maintain timely and accurate help desk request records using ticketing system. • Run diagnostic programs to resolve problems. • Install computer peripherals for users. • Monitor licensing utilization and hardware inventory. • Test pending software updates. • Prepare progress reports for all work performed. • Perform other duties as assigned
Qualification Requirements: • Working knowledge of Windows Server 2012 Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and Systems Management tools • Experience with Cloud based applications and portal management. • Experience configuring and trouble-shooting desktops, laptops, and other office peripherals. • 1 to 5 years’ experience in a IT support role. • Working knowledge of Microsoft Windows and Mac OS. • Experience with PC imaging and desktop management including application deployment and driver and .MSI file updates. • Knowledge of Microsoft Office and experience with technology rollouts / upgrades. • Demonstrated ability to deliver superior customer service is required. • Prior experience supporting desktops, laptops, and other technology in an office setting is preferred. • Basic knowledge of telephony systems. Ability to provision and setup new phones. • Experience configuring and troubleshooting smart phones (Android, iOS). • Previous experience utilizing a help desk ticketing system to record and track customer reported incidents. • Experience testing new software releases including internally developed systems. • Experience with Salesforce.com and other cloud solutions preferred. • Very strong organizational and communication (both verbal and written) skills. • Eagerness to take ownership of the responsibilities. • Proven ability to work under pressure and organize, manage and prioritize multiple deliverables. • Aptitude to effectively communicate with peers, senior management and partners. • Team player, ethically, with highest degree of integrity at all times.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Weekly
Three-fourths Guarantee 655.18(b}{17}:

"The employer may voluntarily offer the three-fourths guarantee but it is not required as a condition of placing a job order to be filed in connection with an H-2B application pursuant to 20 CFR 655.5. Three-fourths is defined as an offer to workers full-time employment for a total number of work hours equal to at least three-fourths of the workdays of each 12- week period (or 6-week period if the employment covered by the job is less than 120 days.)."
Overtime Available: No
Overtime Rate: $1.5
Rate x 1.5 per hour Exempted: No
Specify All Payroll Deductions: Withholding & FICA Taxes as required by law.
Required tools, supplies and Equipment to be provided: None
Anticipated starting date of employment: 10/1/2019
Anticipated closing date of employment: 9/30/2020
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: No
Fringe Benefits: None
Comments: None