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Job Vacancy Announcement Detail


Employer: Saipan Adventures Inc.
DBA: Saipan Adventures Inc.
Address: P.O. Box 908 PPP 10000
Saipan, Northern Mariana Islands
96950 United States
Phone: 670-235-3716
Contact Saipan Adventures Inc. via email

Job Vacancy Announcement JVA
JVA Type: Renewal
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 2
Number of Openings Currently Available 2
Specific Worksite location: G/F Kanoa Resort, Beach Road, Susupe, Saipan, MP
Job Classification: Office and Administrative Support Occupations
Job Title: Customer Service Supervisor
Announcement Number: 19-07-75493
Job Classification: Office and Administrative Support Occupations
Opening Date: 7/12/2019
Closing Date: 8/2/2019
Salary Range: $2000 to $2200 / Monthly
Job Title: Customer Service Supervisor
Job Duties: Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers' questions regarding policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Prepare and issue work schedule s, deadlines, and duty assignments for office or administrative staff. Interpret and communicate work procedures and company policies to staff. Train or instruct employees in job duties or company policies or arrange for training to be provided. Implement corporate or departmental policies, procedures, and service standard s in conjunction with management. Coordinate activities with other supervisory personnel or with other work units or departments. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Develop work schedules according to budgets and workloads. Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Qualification Requirements: Associate's Degree with two (2) years work experience as customer service supervisor. Skilled in the use of various operating systems: Microsoft Internet Explorer, Microsoft Office, Microsoft PowerPoint, Microsoft Excel, and Microsoft Word. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Understanding written sentences and paragraphs in work related documents.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-weekly
Overtime Available: No
Overtime Rate: $0
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: All CNMI and Federal Income Taxes, share in medical insurance and 401(k) retirement plan, if applicable.
Required tools, supplies and Equipment to be provided: Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned.
Anticipated starting date of employment: 10/1/2019
Anticipated closing date of employment: 9/30/2020
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: N/A
Fringe Benefits: Paid leave, Holiday pay, and 401(k) retirement plan subject to company policy. Workers' Compensation provided.
Comments: The job opportunity is a temporary, full-time position commencing on October 1, 2019 to September 30, 2020 THREE-FOURTHS GUARANTEE: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. TRANSPORTATION AND SUBSISTENCE: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker's transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker's voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Interested applicants may apply with Saipan Adventures, Inc. via (hand delivery, mail, email, facsimile). All employment applications and resume’ must be received no later than the closing date shown above. Prospective U.S. worker applicants may apply and be interviewed for the job opportunity directly with the employer by: a) sending resume’ via mail to Mr. Ivan Quichocho, Saipan Adventures, Inc. with postal address P.O. Box 10000 PMB 908, Saipan MP 96950; or hand deliver at the Ground Floor, Kanoa Resort, Beach Road, Susupe, Saipan, during regular office hours from 9:00 am to 6:00 pm, Sunday-Saturday, with telephone number (670)234-6607. Facsimile: (670) 234-6610. b) picking up an application form and submitting a filled-out document along with the resume via email at savi_recruitment@tanholdings.com or in person at the employer's office located at the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Office Hours: Sunday-Saturday from 9:00 AM to 6:00 p.m.