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Job Vacancy Announcement Detail


Employer: Asia Pacific Hotels Inc.
DBA: Fiesta Resort & Spa Saipan
Address: P.O.Box 501029
Saipan, Northern Mariana Islands
96950 United States
Phone: 670-234-7171
Other Number: 670-233-6413
Contact Asia Pacific Hotels Inc. via email

Job Vacancy Announcement JVA
JVA Type: Renewal
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 2
Number of Openings Currently Available 2
Specific Worksite location: Fiesta Resort & Spa Saipan
Job Classification: Personal Care and Service Occupations
Job Title: Customer Service Supervisor
Announcement Number: 19-09-79904
Job Classification: Personal Care and Service Occupations
Opening Date: 9/7/2019
Closing Date: 9/28/2019
Salary Range: $12.41 to $14 / Hourly
Job Title: Customer Service Supervisor
Job Duties: Supervise the work of customer service employees to ensure adherance to quality standards and proper procedu res. Resolve customer complaints. Train or instruct employees in job duties or company policies or arrange f or training to be provided. Implement departmental policies, procedures and service standards in conjunction with management.
High School Diploma Required? Undetermined
Qualification Requirements: Education: minimum US Diploma/degree required: High School/GED Work Experience Required: 12 months as customer service supervisor. Must be proficient in the use of MS programs such as Excel and Word. Must be able to understand and use proper ty management systems such as Opera. Must be able to work nights, weekends, and holidays as needed. Must be ab le to stand and walk frequently.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: bi-weekly
Overtime Available: No
Overtime Rate: $0 - $0
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: All CNMI and Federal Income Taxes, share in medical insurance and 401(k) retirement plan, if applicable
Required tools, supplies and Equipment to be provided: Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned.
Anticipated starting date of employment: 10/1/2019
Anticipated closing date of employment: 9/30/2020
Housing Provided: No
Food Provided: Yes
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: n/a
Fringe Benefits: Paid leave, Holiday pay, and 401(k) retirement plan subject to company policy
Comments: The job opportunity is a temporary, full-time position commencing on October 1, 2019 to September 30, 2020 THREE-FOURTHS GUARANTEE: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. TRANSPORTATION AND SUBSISTENCE: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker's transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker's voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Prospective applicants can apply with Fiesta Resort & Spa Saipan via hand delivery, mail, and email. All employment applications and resume’ must be received no later than the closing date shown above. Applicants may obtain application forms and submit along with their resume via email at margaret_kintol@fiestasaipan.com or in person at Fiesta Resort & Spa Saipan's Human Resources Office, Coral Tree Avenue, Garapan, Saipan MP 96950 Office Hours: Monday through Friday (8:00AM to 5:00PM). Tel. No. (670) 234-6412 or 234-7171