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Job Vacancy Announcement Detail


Employer: New World Saipan, Inc.
DBA: New World Saipan, Inc.
Address: P.O. Box 504458
Saipan, Northern Mariana Islands
96950 United States
Phone: 670-287-2888
Other Number:
Contact New World Saipan, Inc. via email

Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: Middle Road Rte 308, Garapan, Saipan MP 96950
Job Classification: Personal Care and Service Occupations
Job Title: Customer Service Representative
Announcement Number: 19-12-81577
Job Classification: Personal Care and Service Occupations
Opening Date: 12/13/2019
Closing Date: 1/3/2020
Salary Range: $9.26 to $10.26 / Hourly
Job Title: Customer Service Representative
Job Duties: • Confer with Chinese-speaking customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Contact customers to respond to inquiries • Solicit sales of new or additional services or products. • Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
High School Diploma Required? Yes
Qualification Requirements: 1 year of relevant experience; Prior working experience in Chinese tourist market; Having experience in dealing with Chinese clients; Able to communicate with Chinese-speaking clients in Chinese at a conversational level
Full or Part Time: Full Time
Hours per Week: 35
Hours per Day: 7
Payment Frequency: Bi-Weekly
Overtime Available: Yes
Overtime Rate: $13.89 - $15.39
Rate x 1.5 per hour Exempted: No
Specify All Payroll Deductions: Employees' Income Taxes as required by Federal and CNMI laws
Required tools, supplies and Equipment to be provided: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned.
Anticipated starting date of employment: 12/13/2019
Anticipated closing date of employment: 9/30/2020
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: N/A
Fringe Benefits: Worker's Compensation provided.
Comments: This job opportunity is for a temporary, full-time position. Employees hired under this announcement will work on full time employment thirty-five (35) hours per week. Work hours start from 9:00 AM to 5:00 PM, Monday to Friday. Employer will assist workers in securing board, lodging or other facilities. THREE-FOURTHS GUARANTEE: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual fist date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. TRANSPORTATION AND SUBSISTENCE: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker’s transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. RECRUITMENT INFORMATION: Applicants can apply for our jobs at our office located at: Middle Road Rte 308, Garapan, Saipan MP 96950. Office Hours: Monday through Friday, 9:00am to 5:00pm. Applicants can also apply via our phone#: 1(670)287-2888 or our email address: newworldsaipan@outlook.com