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Job Vacancy Announcement Detail

Employer: Interpacific Resort (Saipan) Corp
DBA: Interpacific Resort (Saipan) Corp
Address: P.O. Box 502370
Saipan, Northern Mariana Islands
96950 Northern Mariana Islands
Phone: 670-234-7976
Other Number: 670-234-2043
Contact Interpacific Resort (Saipan) Corp via email
Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? Yes, covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 3
Number of Openings Currently Available 3
Specific Worksite location: PACIFIC ISLANDS CLUB SAIPAN
Job Classification: Office and Administrative Support Occupations
Job Title: FRONT DESK SUPERVISOR
Announcement Number: 23-05-101844
Job Classification: Office and Administrative Support Occupations
Opening Date: 5/9/2023
Closing Date: 5/30/2023
Salary Range: $8.5 to $9.5 / Hourly
Job Title: FRONT DESK SUPERVISOR
Job Duties: Supervise and oversee the front desk operation and clerks assigned to greeting and checking guests into the hotel. Resolves customer complaints or answer customers' questions regarding services, policies and procedures. Supervises the work of Clerks to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provides guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implements corporate or departmental policies, procedures, and service standards in conjunction with management. Openly communicates job performance problems to identify causes and issues and to work on resolving problems. Trains or instructs employees in job duties or company policies or arranges for training to be provided. Prepares shift reports and other reports as requested by the company. Interprets and communicates work procedures and company policies to staff. Monitors cash transactions, collection of payments, currency exchange, etc. Establishes room assignments and assists guests in total check-in, including computer entries. Coordinates with other departments of the hotel to ensure best services are provided. Performs other related duties as assigned.
High School Diploma Required? Yes
Qualification Requirements: High School Diploma, one (1) year previous experience as a Front Desk Supervisor or two (2) years experience as a Front Desk Clerk. Knowledgeable of OPERA System. Must be able to work flexible shifts, weekends, and holidays. Must be able to stand for extended period of time. Must be resourceful, take ownership of problems and issues that arise and have excellent problem-solving skills. Must have the ability to work well under pressure and to lead a team. In addition to managing the daily operations at the front desk, must have the ability to provide the Front Desk Clerks with necessary training and support.
Full or Part Time: Full Time
Hours per Week: 35
Hours per Day: 7
Payment Frequency: BI-WEEKLY
Overtime Available: Yes
Overtime Rate: $12.75 - $14.25
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: CNMI and Federal Taxes as required by Law.
Required tools, supplies and Equipment to be provided: Workers will be provided all tools, supplies, and equipment required to perform the duties assigned
Anticipated starting date of employment: 6/2/2023
Anticipated closing date of employment: 6/1/2024
Housing Provided: No
Food Provided: Yes
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: 0
Fringe Benefits: Shift Duty Meal, Health Insurance, Vacation Leave, Holiday Pay
Comments: Inquiry to this job posting can be made by telephone at (670)234-7976 (Monday to Friday, 8am to 5pm) Or email resumes to: hrcoordinator@picsaipan.com or through marinaslabor.net; Or obtain application at Pacific Islands Club Saipan San Antonio (Security Office).