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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Micronesian Telecommunications Corp. dba. IT&E |
| DBA: | Micronesian Telecommunications Corp. dba. IT&E |
| Address: | P.O. Box 500306 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6600 |
| Other Number: | 670-285-9137 |
| Contact Micronesian Telecommunications Corp. dba. IT&E via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan |
| Job Classification: | Business and Financial Operations Occupations |
| Job Title: | Credit, Collection and Activation Support Analyst |
| Announcement Number: | 23-05-101993 |
| Job Classification: | Business and Financial Operations Occupations |
| Opening Date: | 5/19/2023 |
| Closing Date: | 5/19/2023 |
| Salary Range: | $26936 to $50024 / Hourly |
| Job Title: | Credit, Collection and Activation Support Analyst |
| Job Duties: | Job Summary: Under the direction of the Credit, Collection and Activation Support Manager, the Credit, Collection and Activation Support Analyst is in charge of implementing policies and guidelines governing credit risk, collection and viability of potential, existing and returning customers. The Analyst reconciles customer declarations and billing statistics and communes with all concerned departments; conducts post reviews on accounts to address possible complaints of the customers and handles all types of payments received. Essential Duties and Responsibilities: The Employee will: 1. Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards. Credit 2. Implement written policies, procedures, evaluation standards and guidelines governing credit risk, limit and viability of potential, existing and returning customers. 3. Assist with the development of policies and programs that encourage employees to report suspected fraud and other improprieties without fear of retaliation. Activation Support 4. Conduct post credit evaluation and verification of submitted documents from customers. 5. Conduct post review of newly activated lines. 6. Audit the transactions of Customer Service Representatives per day, per location. 7. Review and recommend accounts that can avail of retention or additional plans. 8. Perform account analysis, transfer of balances or deposit for monthly mass refund process to ensure no other balance before a refund check is issued. 9. Prepare and process mail notification for those delinquent customers and suspended accounts. Collection 10. Handle and receive payments from collection agencies, through mail and enter payments in the system. 11. Prepare collection report for all payments posted for accounting purposes. 12. Handle collection call out, letters, SMS for commercial and residential customers. Cash Management 13. Assist Accounting in preparing Settlement Report. 14. Run and prepare PORT Report (PORT IN/OUT) both for Executive Meeting and Customer Operations meeting; and/or as needed by the managers. 15. Handle, receive and post payments and returned items. 16. Prepare petty cash reimbursement (if needed) for replenishment. 17. Maintain and distribute supply of prepaid cards and econo cards for CS and Corporate Sales. 18. Prepare and arrange daily sales payments and collections. 19. Respond to, investigate, and resolve payment inquiries and disputes 20. Perform and assist the supervisor in doing transaction audit to keep track of shortages / overages 21. Maintain manual receipts. 22. Perform other related duties and responsibilities. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Education: Bachelor's degree in business or related degree, with knowledge in basic Microsoft applications, e.g. Outlook, Word, PowerPoint, Access and Excel Work Experience: Two years of credit / collections field experience in a customer service environment. Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All federal and local taxes; all others depend if employee signs up for example 401(k), medical & dental, supplemental life, and all other benefits. |
| Required tools, supplies and Equipment to be provided: | All tools needed to do the job will be provided. |
| Anticipated starting date of employment: | 5/22/2023 |
| Anticipated closing date of employment: | 5/21/2024 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | 401 (k) (matching up to 6%; $0.75 to a $1.00) Life Insurance (100% Basic Life) Gas Card ($0.92 off gallon at IP&E) Medical Insurance (65% of monthly premium) Dental Insurance (50% of monthly premium) Employee Telephone Discount. Workers compensation provided. Vacation & Sick Leave Benefits |
| Comments: | Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date. |