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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Aga Enterprises Inc. |
| DBA: | Aga Enterprises Inc. |
| Address: | P.O. Box 503894 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-233-2374 |
| Other Number: | 670-233-2374 |
| Contact Aga Enterprises Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Dama De Noche St. Garapan , Saipan |
| Job Classification: | Sales and Related Occupations |
| Job Title: | QUALITY ASSURANCE REPRESENTATIVE-CALL CENTER |
| Announcement Number: | 23-06-102333 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 6/1/2023 |
| Closing Date: | 6/22/2023 |
| Salary Range: | $9.79 to $9.79 / Hourly |
| Job Title: | QUALITY ASSURANCE REPRESENTATIVE-CALL CENTER |
| Job Duties: | The Quality Assurance Representative (QAR) will monitor customer calls answered by Operators and Customer Care Representatives (hereafter referred to as "agent") and provide feedback to the agents after the calls so that they can improve their responses and ultimately provide the best service experience to our customers. The QAR will use tools such as call monitoring and audio recording software to evaluate the agents' performance metrics and assist upper management with discovering weaknesses and rewarding strengths in the Customer Care Department - Call Center. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Applicants should have a minimum twelve(12) months work experience. High School graduate. HAVE SKILLS IN TELEPHONE ETIQUETTE, LISTENING, PROVIDING CUSTOMER SERVICE AND HANDLING CUSTOMER COMPLAINTS. KNOWLEDGE OF CALL CENTER OPERATION. ABILITY TO SPEAK AND WRITE IN ENGLISH. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $14.69 - $14.69 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All mandated Federal and CNMI payroll taxes. |
| Required tools, supplies and Equipment to be provided: | Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned. |
| Anticipated starting date of employment: | 10/1/2023 |
| Anticipated closing date of employment: | 9/30/2024 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Workman's Compensation |
| Comments: | -Fourths Guarantee: Workers will be offered employment for a total number of work hours equal to at least three fourths of the work days of the total period that begins with the first work day after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. -Transportation and Subsistence: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker’s transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or w here the worker is dismissed earlier, the employer will provide or pay for the worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Workers will not be provided with on-the-job training to perform the duties assigned. Applicants may submit resume to Aida Gagaring, President, Aga Enterprises Inc. at Dama De Noche Garapan, Saipan from 8:00am to 5:00pm , Mondays to Fridays. Mail resume at PO box 503894, Saipan MP 96950 or call Tel no., 2332374 |