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Job Vacancy Announcement Detail

Employer:	Star Marianas Air, Inc.
DBA:	Star Marianas Air, Inc.
Address:	PO Box 520461 Tinian, Northern Mariana Islands 96952 United States
Phone:	670-433-9989
Other Number:	670-433-9990
Contact Star Marianas Air, Inc. via email

Job Vacancy Announcement	JVA
JVA Type:	Renewal
Island	Tinian
FLSA Covered?	No, not covered
DOD related?	No
PERM related? *	No
VEVRAA related?	No
Original Number of Openings:	2
Number of Openings Currently Available	2
Specific Worksite location:	Hangar One West Tinian International Airport
Job Classification:	Office and Administrative Support Occupations
Job Title:	Customer Service Specialist
Announcement Number:	23-09-103766
Job Classification:	Office and Administrative Support Occupations
Opening Date:	9/20/2023
Closing Date:	10/11/2023
Salary Range:	$8.87 to $8.9 / Hourly
Job Title:	Customer Service Specialist
Job Duties:	Summary of Duties: Provide customers with assistance in air transportation and other products and services offered by the company while ensuring compliance with company procedures, Federal Aviation Administration (FAA), U.C. Department of Transportation, and other applicable regulations. Specific Tasks: •Ensure customer satisfaction by working in close coordination with the company's flight operations and aircraft maintenance departments to facilitate timely transportation of customers; •Confer with customers by telephone or in person to provide information about products and services, to enter or cancel bookings, or to obtain details of complaints; •Refer unresolved customer grievances to designated departments for further investigation; •Contact customers to respond to inquiries or to notify them of any planned adjustments; •Confer with the accounting department to determine charges for services requested, accurately process sales, collect payments or arrange for billing whichever is applicable; •Accomplish safe and secure handling of company documents, airway bills, cash and other documents required by the company; •Perform company specific procedures relevant to acceptance and handling of cargo; •Perform company specific procedures relevant to management of the appropriate aircraft’s weight and balance system, embarkation and disembarkation of customers, using standard operating signals for transportation operators to stop or to proceed, radio communications, retention of records and dissemination of information to crew members as may be required; •May be assigned to perform aircraft dispatching procedures, flight locating or flight following procedures in accordance with established company guidelines; •Some duties may include lifting of objects weighing 50lbs; •May include performance of duties in inclement weather; •Perform other related duties as assigned by the Supervisor.
High School Diploma Required?	Yes
Qualification Requirements:	•Must have (12) months work experience in Customer Service. •Must be able to demonstrate the ability in operating the Internet, Windows, and Microsoft Office applications specifically Excel.
Full or Part Time:	Full Time
Hours per Week:	40
Hours per Day:	8
Payment Frequency:	Bi-Weekly
Overtime Available:	No
Overtime Rate:	$0 - $0
Rate x 1.5 per hour Exempted:	Yes
Specify All Payroll Deductions:	All applicable CNMI and Federal Taxes.
Required tools, supplies and Equipment to be provided:	Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned.
Anticipated starting date of employment:	1/1/2024
Anticipated closing date of employment:	12/31/2024
Housing Provided:	No
Food Provided:	No
Transportation required:	No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at:	N/A
Fringe Benefits:	None
Comments:	•The job opportunity is a temporary, full-time position commencing on January 01, 2024 to December 31, 2024. •Three-Fourths Guarantee: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any. •Transportation and Subsistence: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker’s transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. •Airlines are covered by the U.S. Railway Act. •Workers will be provided with on-the-job training to perform specific duties assigned. •Compensation offered will be determined by the worker's skills, education, and experience. •Workers’ Compensation provided. •Prospective applicants may apply with Star Marianas Air, Inc. via hand delivery or email. All employment applications and resumes must be received no later than the closing date shown above. Applicants may obtain job application forms and submit them along with their resume via email at jobs@starmarianasair.com or in person at Star Marianas Air headquarters, located at Hangar One West Tinian Airport. Office Hours: Monday through Friday (9:00 AM to 12:00 PM and 1:00 PM to 4:00 PM). Tel. No. (670) 433-9989.