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Job Vacancy Announcement Detail


Employer: Calvo's Insurance Underwriters (CNMI), Inc.
DBA: Calvo's Insurance Underwriters (CNMI), Inc.
Address: P.O. Box CI
Hagatna, Guam
96932 United States
Phone: 671-477-9808
Other Number: 671-477-4141
Contact Calvo's Insurance Underwriters (CNMI), Inc. via email

Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? Yes, covered
DOD related? No
PERM related? * No
VEVRAA related? Yes
Original Number of Openings: 1
Number of Openings Currently Available 1
Specific Worksite location: 2666 Beach Road Chalan Laulau
Job Classification: Office and Administrative Support Occupations
Job Title: Customer Service Representative
Announcement Number: 23-10-104172
Job Classification: Office and Administrative Support Occupations
Opening Date: 10/26/2023
Closing Date: 11/16/2023
Salary Range: $0 to $0 / Hourly
Job Title: Customer Service Representative
Job Duties: Responsibilities • Answer calls and greet customers for the purpose of visit and directs them appropriately • Verify inquiries for eligibility for medical, dental and vision services • Receive and process group enrollment and change of status forms • Address enrollment, cancellation and qualifying events issues • Assist customers with deductible/reimbursement claim form • Assist customers with medical inquiries and explanation of benefits and claim determinations • Prepare letters for Customers / Groups on appointment information, denial letters and pending documents • Assist Brokers on New Accounts and coordinate Renewals and other request. • Contributes to team effort • Coordinate courier dispatch • Enter customer and provider inquiries in a call tracking system • Explain coverage according to schedule of benefits • File group correspondence folder and enrollment forms in the account folder • Maintain account listing as provided by Account Executive • Maintain safe and clean reception area by complying with procedures, rules and regulations • Notify company personnel of visitor arrival or caller and manages workflow activity • Organize provider checks and manage provider check pick-up • Prepare claim analysis report for customers • Process HIPPA certificates • Receive mail, documents, packages, courier deliveries and distribute items to appropriate personnel • Report daily activity to the Manager / Supervisor • Request and issue member cards • Schedule and Coordinate off-island Appointments / Referrals • Transmit customer receipts to claims department for processing • Any other job related duties as assigned by Supervisor For details about the position or to apply, you may visit https://www.calvos.com/careers or submit your resume through www.marianaslabor.net .
High School Diploma Required? Yes
Qualification Requirements: Position Requirements • High school diploma or equivalent required • Must have excellent communication skills in verbal and written form • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel) • Experience with operating Xerox machine (ex: Copy, Fax and Scan) • Able to handle multiple assignments under high pressure • Highly organized and dedicated with a positive attitude • Thrive on working in a challenging environment • Team Player
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-Weekly
Overtime Available: Yes
Overtime Rate: $0 - $0
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: None
Required tools, supplies and Equipment to be provided: Position Requirements • High school diploma or equivalent required • Must have excellent communication skills in verbal and written form • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel) • Experience with operating Xerox machine (ex: Copy, Fax and Scan) • Able to handle multiple assignments under high pressure • Highly organized and dedicated with a positive attitude • Thrive on working in a challenging environment • Team Player
Anticipated starting date of employment: 10/26/2023
Anticipated closing date of employment: 11/26/2023
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: 0
Fringe Benefits: None
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