Vacancies
Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Calvo's Insurance Underwriters (CNMI), Inc. |
| DBA: | Calvo's Insurance Underwriters (CNMI), Inc. |
| Address: | P.O. Box CI Hagatna, Guam 96932 United States |
| Phone: | 671-477-9808 |
| Other Number: | 671-477-4141 |
| Contact Calvo's Insurance Underwriters (CNMI), Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Replacement |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | Yes |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | 2666 Beach Road Chalan Laulau |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Representative |
| Announcement Number: | 24-01-104555 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 1/2/2024 |
| Closing Date: | 1/17/2024 |
| Salary Range: | $0 to $0 / Hourly |
| Job Title: | Customer Service Representative |
| Job Duties: | Responsibilities • Answer calls and greet customers for the purpose of visit and directs them appropriately • Verify inquiries for eligibility for medical, dental and vision services • Receive and process group enrollment and change of status forms • Address enrollment, cancellation and qualifying events issues • Assist customers with deductible/reimbursement claim form • Assist customers with medical inquiries and explanation of benefits and claim determinations • Prepare letters for Customers / Groups on appointment information, denial letters and pending documents • Assist Brokers on New Accounts and coordinate Renewals and other request. • Contributes to team effort • Coordinate courier dispatch • Enter customer and provider inquiries in a call tracking system • Explain coverage according to schedule of benefits • File group correspondence folder and enrollment forms in the account folder • Maintain account listing as provided by Account Executive • Maintain safe and clean reception area by complying with procedures, rules and regulations • Notify company personnel of visitor arrival or caller and manages workflow activity • Organize provider checks and manage provider check pick-up • Prepare claim analysis report for customers • Process HIPPA certificates • Receive mail, documents, packages, courier deliveries and distribute items to appropriate personnel • Report daily activity to the Manager / Supervisor • Request and issue member cards • Schedule and Coordinate off-island Appointments / Referrals • Transmit customer receipts to claims department for processing • Any other job related duties as assigned by Supervisor For details about the position or to apply, you may visit https://calvos.com/careers, email your resume to jobs@calvos.com, or submit your resume through https://marianaslabor.net. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Position Requirements • High school diploma or equivalent required • Must have excellent communication skills in verbal and written form • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel) • Experience with operating Xerox machine (ex: Copy, Fax and Scan) • Able to handle multiple assignments under high pressure • Highly organized and dedicated with a positive attitude • Thrive on working in a challenging environment • Team Player |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | None |
| Required tools, supplies and Equipment to be provided: | Position Requirements • High school diploma or equivalent required • Must have excellent communication skills in verbal and written form • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel) • Experience with operating Xerox machine (ex: Copy, Fax and Scan) • Able to handle multiple assignments under high pressure • Highly organized and dedicated with a positive attitude • Thrive on working in a challenging environment • Team Player |
| Anticipated starting date of employment: | 1/1/1900 |
| Anticipated closing date of employment: | 1/1/1900 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: |