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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Micronesian Telecommunications Corp. dba. IT&E |
| DBA: | Micronesian Telecommunications Corp. dba. IT&E |
| Address: | P.O. Box 500306 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6600 |
| Other Number: | 670-285-9137 |
| Contact Micronesian Telecommunications Corp. dba. IT&E via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Oleai |
| Job Classification: | Sales and Related Occupations |
| Job Title: | Universal Service Representative |
| Announcement Number: | 24-01-104561 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 1/3/2024 |
| Closing Date: | 1/18/2024 |
| Salary Range: | $12.1 to $19.55 / Hourly |
| Job Title: | Universal Service Representative |
| Job Duties: | ob Summary: Under the direction of Customer Service Supervisor, the Bilingual Universal Service Representative serves as the first line of contact with IT&E customers, receiving and initiating residential, business, government, Internet, and cellular customer contacts by telephone, personal contact, and correspondence. The Universal Service Representative will make every effort to assist customers and resolve any equipment or service-related problems within the scope of the Company’s capabilities and policies. Essential Duties and Responsibilities: The Employee will: 1. Handle customer inquiries and requests regarding new service offerings, enhanced/additional service, or discontinuation of service, pending service orders, billing and collection matters, rates, regulations, policies and all other telecommunications activities, inclusive of residential, single and multi-line service accounts, business and government accounts, special services and enterprise services, 2. Process directory listing for all residential, business and government accounts. 3. Determine customers’ communication requirements and offer recommendations for satisfying customers’ product and service needs. 4. Access appropriate switches for activation, reactivation and deactivation of cellular, landline, data, Dedicated Internet Access and other switch feature services. 5. Initiate sales effort to achieve established sales objectives which may include vertical services, internet and cellular. Equipment sales may include upscale and small business products. 6. Prepare and issue service orders and correspondence regarding customer service and other matters. Issue adjustments as required and approved. 7. Conduct special analyses and investigations to satisfy customer and company-initiated inquiries. May review accounts for treatment and collection agency activity. 8. Establish credit information and interface with customers on collection of delinquent accounts through collection calls and correspondence. Assists in collection of billed and unbilled revenue. 9. Maintain various records on equipment and service. Perform routine posting and filing activities. Prepare, maintain and/or submit daily and monthly reports in conjunction with standards of performance, requisitions, receipts and other related forms. 10. Coordinate and cooperate with other operating and administrative groups as required to accommodate service demands and requirements; participate with the Marketing Department in community promotions. 11. Serve as cashier as needed and assigned. 12. Receiving and processing customer payments for account services 13. Receiving and processing payments for telephone unit and accessory invoices received from Universal Service Representatives 14. Receiving payments and processing reconnection service orders 15. Selling Pre- and Post-paid cards, SIM cards and other company products 16. Inputting payments from the drop-box, mail-in and other collections 17. Closing, balancing, and securing all sales for the day; preparing and submitting all moneys received and the daily batch report to the Accounting Support Technician for verification 18. Reconciling all transactions and receipts with the Accounting Support Technician 19. Cross-train other Universal Service Representatives in various aspects of this position to prepare them to fill in as needed and for possible succession. 20. Assist other staff and functional areas in their areas of responsibility, as needed. 21. Perform other related duties or tasks as assigned or required. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Education: High School Graduate with evidence of computer technical education or training. Work Experience: Two years of work experience in a customer service-oriented business environment; must be able to type 45 wpm to effectively service customers, particularly during peak periods. Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date above. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $18.15 - $29.33 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All federal and local taxes; all others depends if employee signs up for example 401(k), medical & dental, supplemental life, and all other benefits. |
| Required tools, supplies and Equipment to be provided: | All required tools needed will be provided. |
| Anticipated starting date of employment: | 1/15/2024 |
| Anticipated closing date of employment: | 1/1/1900 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | 401 (k) (matching up to 6%; $0.75 to a $1.00) Life Insurance (100% Basic Life) Gas Card ($0.92 off gallon at IP&E) Medical Insurance (65% of monthly premium) Dental Insurance (50% of monthly premium) Employee Telephone Discount. Workers compensation provided. Vacation & Sick Leave Benefits |
| Comments: | Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date. |