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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Star Marianas Air, Inc. |
| DBA: | Star Marianas Air, Inc. |
| Address: | PO Box 520461 Tinian, Northern Mariana Islands 96952 United States |
| Phone: | 670-433-9989 |
| Other Number: | 670-433-9990 |
| Contact Star Marianas Air, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Tinian |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | Yes |
| VEVRAA related? | No |
| Original Number of Openings: | 5 |
| Number of Openings Currently Available | 5 |
| Specific Worksite location: | Hangar One West Tinian International Airport |
| Job Classification: | Transportation and Material Moving Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 24-02-104771 |
| Job Classification: | Transportation and Material Moving Occupations |
| Opening Date: | 2/9/2024 |
| Closing Date: | 3/10/2024 |
| Salary Range: | $8.46 to $11.54 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Summary of duties: Provide customers with assistance in air transportation and other products and services offered by the company while ensuring compliance with company procedures, Federal Aviation Administration (FAA), U.C. Department of Transportation, and other applicable regulations. Specific Tasks: •Ensure customer satisfaction by working in close coordination with the company's flight operations and aircraft maintenance departments to facilitate timely transportation of customers; •Confer with customers by telephone or in person to provide information about products and services, to enter or cancel bookings, or to obtain details of complaints; •Refer unresolved customer grievances to designated departments for further investigation; •Contact customers to respond to inquiries or to notify them of any planned adjustments; •Confer with the accounting department to determine charges for services requested, accurately process sales, collect payments or arrange for billing whichever is applicable; •Accomplish safe and secure handling of company documents, airway bills, cash and other documents required by the company; •Perform company specific procedures relevant to acceptance and handling of cargo; •Perform company specific procedures relevant to management of the appropriate aircraft’s weight and balance system, embarkation and disembarkation of customers, loading and off loading of baggage or cargo, using standard operating signals for transportation operators to stop or to proceed, radio communications, retention of records and dissemination of information to crew members as may be required; •May be assigned to perform aircraft dispatching procedures, flight locating or flight following procedures in accordance with established company guidelines; •Some duties may include lifting of objects weighing 50lbs; •May include performance of duties in inclement weather; •Perform other related duties as assigned by the Supervisor. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | •Must have 12 months work experience in Customer Service •Must be able to demonstrate the ability in operating the Internet, Windows, and Microsoft Office applications specifically Excel. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | All applicable CNMI and Federal Taxes. |
| Required tools, supplies and Equipment to be provided: | Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned. |
| Anticipated starting date of employment: | 1/1/1900 |
| Anticipated closing date of employment: | 1/1/1900 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | None |
| Comments: | •Airlines are covered by the Railway Labor Act. •Prospective applicants may apply with Star Marianas Air, Inc. via hand delivery or email. All employment applications and resumes must be received no later than the closing date shown above. Applicants may obtain job application forms and submit them along with their resume via email at jobs@starmarianasair.com or in person at Star Marianas Air Human Resources Department, located at Hangar One West Tinian Airport. Office Hours: Monday through Friday (9:00 AM to 12:00 PM and 1:00 PM to 4:00 PM). Tel. No. (670) 433-9989. |