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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Woo Jung Corporation |
| DBA: | Woo Jung Corporation |
| Address: | PMB 355 Box 10000 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-233-1000 |
| Other Number: | 670-233-2000 |
| Contact Woo Jung Corporation via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Garapan |
| Job Classification: | Management Occupations |
| Job Title: | Customer Service Manager 43-1011.00 |
| Announcement Number: | 09-10-19375 |
| Job Classification: | Management Occupations |
| Opening Date: | 10/23/2009 |
| Closing Date: | 11/6/2009 |
| Salary Range: | $11.5 to $11.5 / Hourly |
| Job Title: | Customer Service Manager 43-1011.00 |
| Job Duties: | Er preference: Manage the company’s employees and provided our customers with nice services. Manage the company’s operation and supervise all customer service employees, oversee customer service throughout the company or a particular branch, recognize sale opportunities when dealing with customers and always try to sell more items or services at the point of service. Responsible for meeting goals in customer service. This includes increasing the stores rating in customer service, putting customers first, and achieving positive feelings about the store/branch by the general public. Onet: * Resolve customer complaints and answer customers' questions regarding policies and procedures. * Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. * Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. * Implement corporate and departmental policies, procedures, and service standards in conjunction with management. * Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. * Train and instruct employees in job duties and company policies or arrange for training to be provided. * Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. * Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. * Recruit, interview, and select employees. * Interpret and communicate work procedures and company policies to staff. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | ER preference: 2 years experienced is required. Specialized in Tourism Service Industry. Should possess strong administrative skills and product knowledge. Must show strong leadership skills, and be able to show that they can motivate others and communicate effectively with people. Personal qualities should include politeness, tact, and good listening skills. Must have the ability to pay attention to detail, to plan and set priorities, and they should possess good analytical skills. Onet: Title Job Zone Three: Medium Preparation Needed Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. SVP Range (6.0 to < 7.0) |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | biweekly |
| Overtime Available: | No |
| Overtime Rate: | $17.25 - $17.25 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | Medical & workers Compensation provided by the employer. |