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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Cargo Express(Saipan), INc. |
| DBA: | Cargo Express(Saipan), INc. |
| Address: | P.O. Box 506391 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6616 |
| Other Number: | 670-234-6619 |
| Contact Cargo Express(Saipan), INc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Cargo Express Bldg, Lower Base Dr. Lower base saipan P.O. box 506391 |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Services Representative 43-4051.00 |
| Announcement Number: | 10-02-21181 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 2/8/2010 |
| Closing Date: | 2/22/2010 |
| Salary Range: | $4.55 to $4.55 / Hourly |
| Job Title: | Customer Services Representative 43-4051.00 |
| Job Duties: | Doing bookeeping, Making travel arrangement and typing out of letters. May also do personal paperwork. Handle's customer's complaints and inquiries. Must provide information on products and services of the company. Handles and supervise documentation, consolidation and de-consolidations including delivery. Prepare and supervise shipment report on a monthly basis as well as tracking reports for all shipments. Plus other related task given by the management from time to time. O-Net: Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | ER Preference: High School graduate. Must be at least two (2) years working experience from international freight forwarding company preferred. O-Net: Title Job Zone Two: Some Preparation Needed Education These occupations usually require a high school diploma. Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers. SVP Range (4.0 to < 6.0) |
| Full or Part Time: | Full Time |
| Hours per Week: | 32 |
| Hours per Day: | 8 |
| Payment Frequency: | semi-monthly |
| Overtime Available: | No |
| Overtime Rate: | $6.825 - $6.825 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | Medical and workmen's compensation provided. |