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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | PHASE ONE, LLC |
| DBA: | PHASE ONE, LLC |
| Address: | P.O. Box 506369 SAIPAN, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-233-7282 |
| Other Number: | 670-233-7280 |
| Contact PHASE ONE, LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Garapan, Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Customer Service Manager |
| Announcement Number: | 11-10-23685 |
| Job Classification: | Management Occupations |
| Opening Date: | 10/5/2011 |
| Closing Date: | 10/19/2011 |
| Salary Range: | $11.55 to $11.55 / Hourly |
| Job Title: | Customer Service Manager |
| Job Duties: | Supervise customer service employees to ensure adherence to quality standards, deadlines, & proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Coordinates with tour operators, bus & hotel operations, airline companies, & overseas tour agents. Plans itineraries, arranges accomodations & other travel service for customers. Converses with customers to determine destination, mode of transportation, travel dates, selling & arranging optional tours, financial considerations & accommodations required. Manages the collection of payments for optional tours, transportation & accomodations from customers. Computes cost of travel & accomodations, carrier tariff books, hotel rate books or quotes package tour costs. Books optional tours, transportation & hotel reservations. Plans, describes, arranges & sells itinerary tour packages & promotional techniques. Specialize in foreign or domestic travel, individual or group travel, specific geographic area, airplane charters or package tours & performs other duties as may be given from time to time. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | 4~5 yrs experience as Customer Service Manager & 4~5 yrs Travel Counselor/ Supervisor or other related job with the Japanese Tour Industry. College graduate preferred. Proficiency in Japanese language (both oral & written critical) |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Semi-monhtly |
| Overtime Available: | No |
| Overtime Rate: | $17.33 - $17.33 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | Wroking time & days are flexible. Workdays may include weekends & National Holidays. Workman's Comp. |