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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Asia Pacific Hotels Inc. |
| DBA: | Asia Pacific Hotels Inc. |
| Address: | P.O. Box 10000 PMB 1028 PPP Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3715 |
| Other Number: | 670-233-1420 |
| Contact Asia Pacific Hotels Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Kanoa Resort |
| Job Classification: | Management Occupations |
| Job Title: | Guest Relations Manager |
| Announcement Number: | 13-04-25709 |
| Job Classification: | Management Occupations |
| Opening Date: | 4/10/2013 |
| Closing Date: | 4/21/2013 |
| Salary Range: | $2465 to $3550 / Monthly |
| Job Title: | Guest Relations Manager |
| Job Duties: | Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Monitors guest relations personnel repeat guests and other VIP receive special recognition and service. Informs other operating departments, notably Housekeeping and Food & Beverage on matters that concern them. Establish and maintain effective employee relation. Assists in identifying training needs, develops formal training plans and implements training session for guest - contact personnel. Oversees maintenance of efficient repeat guest history system. Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture of Guest Relations personnel Handles guest complaints promptly with corrective action. Compiles, analyzes and controls guest relation costs. Oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction within the limits of established hotel policies and procedures. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Holds a degree or diploma in Hospitality or Tourism Management. Minimum 2 to 4 years work experience as Front Office Supervisor or Guest Relations Office in a hotel. Fluent in English both oral and written. Multilingual desirable preferably Chinese and Japanese. Excellent communication and customer relations skills, is a proactive problem solver. Ability to define problems, collect data, establish facts and draw valid conclusion. Proficient in Microsoft Office Program and Property Management System. Able to work flexible schedule including week-ends, nights and holidays. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | Worker's compensation provided. Attractive benefit package. |