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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Century Tours, Inc. |
| DBA: | Century Tours, Inc. |
| Address: | P.O. Box 10000 PPP 1028 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3715 |
| Other Number: | 670-235-3712 |
| Contact Century Tours, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan and at all Century Tours, Inc. offices |
| Job Classification: | Management Occupations |
| Job Title: | Reservations Manager |
| Announcement Number: | 13-08-26106 |
| Job Classification: | Management Occupations |
| Opening Date: | 8/26/2013 |
| Closing Date: | 8/30/2013 |
| Salary Range: | $2500 to $2500 / Monthly |
| Job Title: | Reservations Manager |
| Job Duties: | Perform all and/or any combination of the following duties: Supervises and coordinates activities of operations clerks and other customer service workers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems; Determines work procedures, prepares work schedules, and expedites workflow. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Studies and standardizes procedures to improve efficiency of subordinates. Prepares reports from individual reports of subordinates for management and Shanghai office. Adjusts errors and complaints; Resolve customer complaints or answer customers' questions regarding tours, hotel food and lodging, airport pick-up and drop-off; Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes; Implement corporate or departmental policies, procedures, and service standards in conjunction with management; Discuss job performance problems with employees to identify causes and issues and to work on resolving problems; Train or instruct employees in job duties or company policies or arrange for training to be provided; Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action; Review records or reports pertaining to activities operations clerks and other service employees to verify details, monitor work activities, or evaluate performance; Recruit, interview, and select employees; Interpret and communicate work procedures and company policies to staff; Compute figures such as balances, totals, fees, or commissions; Coordinate activities with other supervisory personnel or with other work units or departments; Analyze financial activities of the unit, section, or department and provide input into budget planning and preparation processes; Develop or update procedures, policies, or standards; Make recommendations to management concerning such issues as staffing decisions or procedural changes; Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules; Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work; Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria; Develop work schedules according to budgets and workloads; Discuss work problems or grievances with management; and perform other duties as required or as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High School graduate, GED or equivalent plus a combination equivalent to five years work experience as a tour operations supervisor or manager in a tour/travel agency, sales or service related work and capable of performing the duties of a manager; must be able to speak, read, write and understand Mandarin; must have excellent organizational skills, personable and flexible under pressure; must have a valid driver’s license with clean driving record; must be willing to work shifts, evenings, holidays, and weekends; A highly motivated, organized, outgoing, with excellent communication, customer, sales and leadership skills an advantage. Knowledge of Japanese language an advantage. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located at the Kanoa Resort, Beach Road, Susupe, Saipan. Works man Comp. provided. |