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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Asia Pacific Hotels Inc. dba Kanoa Resort |
| DBA: | Asia Pacific Hotels Inc. dba Kanoa Resort |
| Address: | P.O. Box 500369 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6601 |
| Other Number: | 670-237-8712 |
| Contact Asia Pacific Hotels Inc. dba Kanoa Resort via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | Not Indicated |
| PERM related? * | No |
| VEVRAA related? | Not Indicated |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Susupe |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Guest Relations Supervisor |
| Announcement Number: | 14-07-28148 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 7/10/2014 |
| Closing Date: | 7/24/2014 |
| Salary Range: | $5.55 to $6.4 / Hourly |
| Job Title: | Guest Relations Supervisor |
| Job Duties: | Directly supervise and coordinate the activities of guest relations agents to ensure guests on vacation or business travel have a pleasant experience, while also ensuring the establishment is run efficiently and profitably. Coordinate with reservations and room assignments and train and direct the hotel's front-desk staff. Greet and register guests. Answers inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment, and travel directions. Keeps records of room availability and guests accounts manually or using computer. Computes bills, collects payment, and makes changes for guest. Makes and confirms reservations. May post charges, such room, food liquor, or telephone to ledger, manually or using computer. Resolve customer complaints or answer customers' questions regarding policies, procedures, and services. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Discuss job performance problems with employees to identify causes and issues to work on resolving problems. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Ensuring maximum guest satisfaction and adhering to Resort standards. May oversee the operations in the absence of the Front Office Manager. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High school diploma or equivalent training in vocational schools, related on-the-job experience, or an associate's degree in hospitality or hotel management. one or two years of training involving both on-the-job experience and informal training with experienced workers in a five-star hotel, club, or resort. Preferably some basic knowledge of the hotel industry. Must be able to supervise and coordinate the activities of guest relations workers to make sure that guests on vacation or business travel have a pleasant experience, while also ensuring the establishment is run efficiently and profitably. Must be able to work flexible schedule including early morning hours, holidays, weekends and nights. Ability to speak a foreign language will be a plus. Proficient in Microsoft Office application and Fidelio system. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | biweekly |
| Overtime Available: | No |
| Overtime Rate: | $8.325 - $9.6 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | |
| Required tools, supplies and Equipment to be provided: | |
| Anticipated starting date of employment: | Not Indicated |
| Anticipated closing date of employment: | Not Indicated |
| Housing Provided: | No |
| Food Provided: | Yes |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | |
| Comments: | 1 Duty Meal, Worksmen Compensation and other hotel benefits. |