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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Manager - IT Technical Support |
| Announcement Number: | 16-04-37409 |
| Job Classification: | Management Occupations |
| Opening Date: | 4/13/2016 |
| Closing Date: | 4/28/2016 |
| Salary Range: | $72000 to $98000 / Annually |
| Job Title: | Manager - IT Technical Support |
| Job Duties: | Establish processes to ensure a high level of Technical support services and create working guild line for ensuring quality Technical support service. Hire, train, monitor and schedule technical Support staff. Manage deployment of field support resources to adequately serve peak and non-peak times. Escalate when necessary any issues and problems to Manager of IT Infrastructure and ITO corresponding team (Network & System) for assistance. Handle difficult user/customer cases with support from technical support teams or vendors. Perform all duties in a manner that ensures the Technical Support Team will meet or exceed the measurable objectives for service level to users and system availability. Deliver incident statistic report on weekly and monthly basis Incident manager roles for major incident happened Perform tasks under the direction of Senior Manager, IT Operations. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | College Degree holder in Computer Science or Information Technology Related Curriculum a minimum. Minimum 8 years in a technical support position with at least 3 year in a supervisory role. Managing round the clock Technical Support teams. Formal problem management processes. Any Business Related or Technology Related certification(s) is a plus. Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Must be able to work independently or with a team. Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), PowerPoint, presentation. Casino floor and end user desktop application environment. Filed installation and maintenance practices, techniques and procedures. Desktop computing and enterprise networking. Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations. |
| Required tools, supplies and Equipment to be provided: | Company will provides necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 6/1/2016 |
| Anticipated closing date of employment: | 6/1/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to the Company approval. |
| Comments: | Workers Compensation provided. To apply for this position, you are required to email your detailed resume to recruitment@bestsunshinesaipan.com and recruitment@bestsunshine.com. The resume must include: all previous employers, location address, and phone numbers; education information must include graduation date and name/location of high school and college and major. If you are claiming college degree, you must attach a copy of your transcript or diploma. If you are claiming any certifications, also provide a copy of the certificate. Background check may be required. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Thank you. |