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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Star Marianas Air, Inc. |
| DBA: | Star Marianas Air, Inc. |
| Address: | PO Box 520461 Tinian, Northern Mariana Islands 96952 United States |
| Phone: | 670-433-9989 |
| Other Number: | 670-433-9990 |
| Contact Star Marianas Air, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Tinian |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Tinian |
| Job Classification: | Transportation and Material Moving Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 16-05-37809 |
| Job Classification: | Transportation and Material Moving Occupations |
| Opening Date: | 5/3/2016 |
| Closing Date: | 5/18/2016 |
| Salary Range: | $6.05 to $7.05 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Summary of duties: Provide customers with assistance in air transportation and other products and services offered by the company while ensuring compliance with company procedures, Federal Aviation Administration (FAA), U.S. Department of Transportation, and other applicable regulations. Specific tasks: • Ensure customer satisfaction by working in close coordination with the company’s Flight Operations and Aircraft Maintenance Departments to facilitate timely transportation of customers. • Confer with customers by telephone or in person to provide information about products and services, to enter or cancel bookings, or to obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. • Contact customers to respond to inquiries or to notify them of any planned adjustments. • Confer with the Accounting Department to determine charges for services requested, accurately process sales, collect payments or arrange for billing whichever is applicable. • Receive payment by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers. • Accomplish safe and secure handling of Company documents, air waybills, cash and other documents required by the company. • Perform company specific procedures relevant to acceptance and handling of cargo. • Perform company specific procedures relevant to management of the appropriate aircraft’s weight and balance system, embarkation and disembarkation of customers, using standard operating signals for transportation operators to stop or to proceed, aircraft re-fueling and fuel sumping procedures whenever necessary, radio communications, retention of records and dissemination of information to crew members as may be required • May be assigned to perform aircraft dispatching procedures, flight locating or flight following procedures in accordance with established company guidelines. • Perform other related duties as assigned by the supervisor. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. See more occupations related to this task. Check to ensure that appropriate changes were made to resolve customers' problems. See more occupations related to this task. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. See more occupations related to this task. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. See more occupations related to this task. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • High school diploma required. College education/degree preferred. • Must have at least 2 years previous work experience in customer service. • High preference for candidates with experience providing customer service in a commuter airline operating under Part 135 of the Federal Aviation Administration (FAA). • Must be willing and able to work a combination of shifts within a 24 hour period (including holidays) as may be required by the company. • Computer literate. • Self-starter, highly motivated, dependable, hardworking. Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $9.075 - $10.575 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Applicable taxes |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 11/22/2016 |
| Anticipated closing date of employment: | 11/22/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: | - Worker's Compensation provided. - Airline is covered by the US Railway Labor Act in reference to overtime exemption. - Compensation is commensurate to employee's education, skills, and experience. |