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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 4 |
| Number of Openings Currently Available | 4 |
| Specific Worksite location: | Garapan |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Information Technology Clerk (Help Desk Technician) |
| Announcement Number: | 16-05-37819 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 5/4/2016 |
| Closing Date: | 5/19/2016 |
| Salary Range: | $18000 to $24000 / Annually |
| Job Title: | Information Technology Clerk (Help Desk Technician) |
| Job Duties: | We’re looking for an IT help desk technician to provide internal support for casino employees and guest. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Handle Tier 1 and Tier 2 help desk escalations through support tickets or phone Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware and software. Monitor IT assets to ensure accurate inventory records Other duties may be added and/or assigned as needed |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Education: High School Diploma or equivalent required. Diploma and certifications in IT is preferred. Work Experience: 2 years+ experience working in a Windows/Mac environment Preferred Previous experience working in a casino environment a plus Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk experience. Knowledge, Skills and Abilities: Experience and knowledge with Windows OS, Mac OS Mac and PC hardware Printers, scanners, computer peripherals Mobile devices (iOS, Android) Phone systems Client PC connectivity - Ethernet, TCP/IP and VPN Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position Knowledge of and ability to appropriately interpret and follow policies and procedures Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need Must be able to work independently or with a team Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), PowerPoint, presentation |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $1.5 - $1.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Required Federal and Local Taxes. |
| Required tools, supplies and Equipment to be provided: | Employer to provide necessary tools to carry out required functions of the job. |
| Anticipated starting date of employment: | 6/4/2016 |
| Anticipated closing date of employment: | 6/4/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Subject to management's consideration. |
| Comments: | Transportation may or may not be provided contingent on a case-by-case basis.Upon PreEmployment *Drug Testing Requirement: Any applicant tentatively selected for Upon PreEmployment this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. Upon PreEmployment *Police Clearance: An original Upon PreEmployment Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the Upon pre-employment drug test. |