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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Garapan |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Senior Manager, IT Operations |
| Announcement Number: | 16-05-38048 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 5/13/2016 |
| Closing Date: | 5/28/2016 |
| Salary Range: | $85000 to $110000 / Annually |
| Job Title: | Senior Manager, IT Operations |
| Job Duties: | To be responsible for supporting all aspects of the ongoing daily operations of the IT teams in terms of streamlining cross team ITSM processes, performance monitoring and reporting through definition and implementation of KPIs, staff training and development including apprenticeship programs, administration and logistics support including management of data centers, workshops and remote offices as well as liaising with the Business Solutions team on both incident handling/reporting and ongoing account servicing support performance improvement. To investigate, via live process review and case data evidence of customer complaints and incident cases, into the deficiencies in the IT Operations with a target to drive for sustainable improvements. To perform all duties in accordance with company approved policies and within the realm of the company vision, mission and values. Support owners of ITSM processes in IT Operations (ITO) mandated to sustain smooth operation with well-defined measurable performance via streamlining of concerned processes driven by performance targets as defined by KPIs. Manage reporting of incident cases, service request performance and customer complaints, liaising with internal ITO teams and the concerned BS account/project managers on resolution both internally and with customers. Develop, review and make appropriate recommendations on KPIs, applicable to any ITO internal processes, which are targeted to monitor and report on the quality and efficiency of supporting IT users with which improvement plans may designed and driven. Develop improvement plans and turn into actions for performing repeated operational activities to ensure the service processes are well connected for delivering expected results. Establish policies and processes across ITO for a quality service culture to ensure a high level of user / customer satisfaction. Investigate into internal deficiency cases to identify root causes that may point any appropriate internal/external training requirements and follow through with recommendations on training plans to reduce or completely eliminate such deficiencies. Collection of performance reports from ITO teams and correlated into consolidated meaningful reports for review and for reference of internal user accounts. Participate, on a need basis, in regular user department account meetings in support of account managers to resolve customer complaints and handle resolution of incident cases. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Education: Bachelor’s Degree in Computer Science or Information Technology Related Curriculum a minimum. Any Business Related or Technology Related certifications a plus. Work Experience: Minimum 10 years in IT development and/or operations. Experience with infrastructure implementation/procurement, customer service and/or field service discipline with at least 5 years in a supervisory/managerial role. Experience in formal problem management processes and handling of difficult users/customers. Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Must be able to work independently or with a team. Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation and organizational/project planning software applications and Interaction. ISO20000 processes and practices, ISO27001 standards desirable. Enterprise IT end user application environment setup and maintenance. Problem management methodology. Quality Service culture and Roster management. Budget planning and control. Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | BI-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Required Federal and Local Taxes. |
| Required tools, supplies and Equipment to be provided: | Employer to provide necessary tools to carry out required functions of the job. |
| Anticipated starting date of employment: | 5/31/2016 |
| Anticipated closing date of employment: | 5/31/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Subject to management's consideration. |
| Comments: | Transportation may or may not be provided contingent on a case-by-case basis. *Drug Testing Requirement: Upon PreEmployment Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. Upon PreEmployment *Police Clearance: An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the pre-employment drug test. |