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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 5 |
| Number of Openings Currently Available | 5 |
| Specific Worksite location: | Garapan |
| Job Classification: | Computer and Mathematical Occupations |
| Job Title: | Information Technology Support - Service Desk |
| Announcement Number: | 16-05-38376 |
| Job Classification: | Computer and Mathematical Occupations |
| Opening Date: | 5/23/2016 |
| Closing Date: | 6/7/2016 |
| Salary Range: | $25000 to $37500 / Annually |
| Job Title: | Information Technology Support - Service Desk |
| Job Duties: | Answer all calls assigned to the duty position in a prompt and courteous manner and attempt to diagnose and resolve problem immediately. Escalate problem cases that could not be resolved at call time to other supporting teams in Business solutions, Technical and Support Services. Ensure all user support calls and service requests are handled or escalated in a timely manner. Use the Help Desk log to track progress of resolution of all problem cases until the originating party acknowledges closure. Update the calling user Department from time to time with latest status of problem resolution in progress. Perform tasks under the direction of Manager, IT Technical Support |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Education and Work Experience: Associate’s degree or equivalent in Computer Science or more than three (3) years experience in hotline/service desk or customer service. Certification: Microsoft Certified Professional (MCP) certification is preferred. Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position Knowledge of and ability to appropriately interpret and follow policies and procedures Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need Must be able to work independently or with a team Customer handling and problem solving skills, good telephone manner Microsoft Office Suite products and personal computer product knowledge. IT internal processes, policies and procedures. Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $1.5 - $1.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Required Federal and Local Taxes. |
| Required tools, supplies and Equipment to be provided: | Employer to provide necessary tools to carry out required functions of the job. |
| Anticipated starting date of employment: | 9/30/2016 |
| Anticipated closing date of employment: | 9/30/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | Subject to management's consideration. |
| Comments: | Transportation may or may not be provided contingent on a case-by-case basis. *Drug Testing Requirement: Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. *Police Clearance: An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the pre-employment drug test. |