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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Director – VIP Client Services |
| Announcement Number: | 16-07-40364 |
| Job Classification: | Management Occupations |
| Opening Date: | 7/1/2016 |
| Closing Date: | 7/16/2016 |
| Salary Range: | $100080 to $124800 / Annually |
| Job Title: | Director – VIP Client Services |
| Job Duties: | • Lead the entire team towards the goal of service excellence and the mission to deliver extraordinary experiences • Ensure all arriving and departing guests are treated with maximum courtesy and are served expeditiously by VIP Client Services staff • Provide the team with all necessary resources to ensure guests’ satisfaction • Ensure that the entire department operates with the scope of a budget and well-defined practices • Monitor all guest requests to ensure they are met within the prescribed time limits • Ensure all needed reports and checklists are run and completed • Effectively coach and counsel associates as needed and complete performance evaluations • Ensure proper budgeting and maximize hotel revenue by ensuring hotel yield management strategies are adhered to and in accordance with hotel business plan objectives • Liaise with other key departments across the hotel and delegate tasks as required to ensure the entire team meet operational requirements • Monitor the training and development needs of staff and develop and organize appropriate training to ensure competency standards are maintained • Continually look to improve and develop departmental procedures in order to increase efficiency and productivity and improve service to guests • Maintain high overall guest satisfaction in all areas and high quality guest service standards • Maintain consistent and effective communication to all departmental managers and staff • Good control of Profit & Loss and budget of the department • Produce and provide relevant VIP Client Services operations’ reports, statistics and analysis • Conduct and maintain a good guest amenities program • Provide proper training and guidelines and to periodically check on the service quality rendered by the team members • Through leadership and supervision encourage behaviors that promote health and safety responsibility, accountability and awareness • Maintain consistent and effective communication to all departmental managers and staff • Review and refine job descriptions, SOP’s and training plans to suit actual operating conditions • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction • Perform other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • Must have 8 years’ management level experience in hotel operations at a 5 star hotel / cruise/ well known property • Bachelor’s Degree Holder or equivalent working experience • Equivalent professional training is preferred • Excellent interpersonal / presentation skills are preferred • Experience in managing budgets, revenue proposals and forecasting results • Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets • Strong organizational and planning skills • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Responsible self-starter, capable of handling multi-faced projects and of working under pressure • Proactive and innovative problem solver • Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees • Fluent in English • Ability to speak Cantonese or Mandarin is an advantage • Ability to multi-task |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable |
| Anticipated starting date of employment: | 10/1/2016 |
| Anticipated closing date of employment: | 10/1/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. To apply for this position, you are required to email your detailed resume to careers@bestsunshinesaipan.com. Background check may be required. Upon PreEmployment Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. Upon PreEmployment An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Thank you. |