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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Garapan |
| Job Classification: | Management Occupations |
| Job Title: | Assistant Director - Loyalty Marketing |
| Announcement Number: | 16-08-40997 |
| Job Classification: | Management Occupations |
| Opening Date: | 8/5/2016 |
| Closing Date: | 8/20/2016 |
| Salary Range: | $50000 to $85000 / Annually |
| Job Title: | Assistant Director - Loyalty Marketing |
| Job Duties: | Assist the Director – Loyalty Club to carry out Loyalty Club strategies and liaise with other related department to ensure Loyalty Club related projects are efficiently and effectively carried out; Supervise the Loyalty Club team (both over-the-counter and on-floor services), allocate work among team members and provide on-floor guidance and services; Act as the assistant to the Director – Loyalty Club in coordinating for the department’s budgeting, hiring, training, orientations, and teammate “culturization”, and supervision of associates, as well as over-the-counter and on-floor club operations, loyalty programming, club maintenance, compliance adherence, and customer services. Apply relevant and necessary marketing techniques to drive member usage of club services, member self-service kiosk; assure member and guest needs and desires are consistently met and often exceeded. Establish a strong and highly visible and respectful presence with the membership, must be an exceptional communicator Possess excellent personal interactive skills and the maturity to know how to make members and guest feel that they are consistently being taken care of and be able to communicate these expectations to a diverse staff and positively motivate them to understand and execute to those expectations. Closely work with other key department heads especially with regard to the loyalty program(s) and promotions. Perform all job duties as required by management. Manage the new hire on-boarding process and foster career advancement by providing leadership, on-going training, coaching, performance reviews and regular feedback; Ensure good communication internally among the team and with other departments to uphold efficiency and effectiveness as the team functions; Monitor, update and enforce departmental SOPs and policies as necessary and make sure they are being followed; Deal with immediate complaints and operation issues, escalate matter appropriately; Have a full understanding of all products, facilities available, entertainment, upcoming events promotions, member benefits etc. and introduce to potential customers. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Education: Bachelor’s Degree of equivalent. Work Experience: At least 5 years solid experience in club service operations, casino customer service, casino marketing, and/or casino promotions. At least 3 years supervisory experience in casino service operations, or relevant marketing experience in a customer service oriented environment at supervisory level. Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position Knowledge of and ability to appropriately interpret and follow policies and procedures Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need Must be able to work independently or with a team Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation. Excellent organizational and interpersonal skills, sociable personality and courteous attitude, with ability to communicate effectively both verbally and in writing with staff and the public; Knowledge of business English, proper spelling, grammar, punctuation and basic mathematics; Ability to analyze operational procedures/loopholes and set standards and procedures to improve operational efficiencies. Ability to understand performance analysis and is sensitivity to numbers. Adaptability to a fast evolving business environment and operating condition. Independent with strong sense of responsibility and self-motivated; Must have schedule flexibility and be able to work on weekends. Team spirit - willingness to learn and self-develop while helping and working closely with others in the team; Strong knowledge of Human Resources policies and procedures relating to performance management; Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). Conversational in either Cantonese, Mandarin, Korean and/or Japanese; Fluent in written Chinese, Korean, and/or Japanese is a plus; Ability to type/input Chinese, Korean, and/or Japanese characters is a plus. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Required Federal and Local Taxes. |
| Required tools, supplies and Equipment to be provided: | Employer to provide necessary tools to carry out required functions of the job. |
| Anticipated starting date of employment: | 10/1/2016 |
| Anticipated closing date of employment: | 10/1/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | Subject to management's consideration. |
| Comments: | Transportation may or may not be provided contingent on a case-by-case basis. *Drug Testing Requirement: Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. *Police Clearance: An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the pre-employment drug test. To apply for this position you may email your detailed resume to recruitment@bestsunshinesaipan.com |