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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 2 |
| Number of Openings Currently Available | 2 |
| Specific Worksite location: | Garapan |
| Job Classification: | Management Occupations |
| Job Title: | Manager - Loyalty Club |
| Announcement Number: | 16-08-41001 |
| Job Classification: | Management Occupations |
| Opening Date: | 8/5/2016 |
| Closing Date: | 8/20/2016 |
| Salary Range: | $43700 to $65000 / Annually |
| Job Title: | Manager - Loyalty Club |
| Job Duties: | Assist the Assistant Director – Loyalty Club to carry out Loyalty Club strategies and liaise with other related department to ensure Loyalty Club related projects are efficiently and effectively carried out; Supervise the Loyalty Club team (both over-the-counter and on-floor services), allocate work among team members and provide on-floor guidance and services; Train and develop subordinates to meet up to service standards; Conduct performance reviews for subordinates; Handle day-to-day operation, requests from customers and activities related to club members; Take charge and maintain orderliness of club areas, ensure the accessibility and effectiveness of club desks and counters as a customer inquiry channel; Oversee the functioning of kiosks, inventory of club collateral and the redemption procedures and processes of draw tickets, reward items, comp vouchers, club points etc., coordinating with the running casino promotions and events; Manage player enrolment / membership sign-up and data updates, promote and assist the execution of in-house promotions and events on a continual basis; Develop ongoing customer service training to player’s club team members, observe and improve customer service techniques throughout the casino; Establish professional and welcoming contacts with players and contribute to guest satisfaction by displaying quality customer service; Proof check daily reports, operation log sheets, briefing material etc.; Ensure a daily stock tracking/check for club merchandize items and all stocks are auditable; Manage the new hire on-boarding process and foster career advancement by providing leadership, on-going training, coaching, performance reviews and regular feedback; Ensure good communication internally among the team and with other departments to uphold efficiency and effectiveness as the team functions; Monitor, update and enforce departmental SOPs and policies as necessary and make sure they are being followed; Deal with immediate complaints and operation issues, escalate matter appropriately; Have a full understanding of all products, facilities available, entertainment, upcoming events promotions, member benefits etc. and introduce to potential customers. Perform all job duties as required by management. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Education: Bachelor’s degree or equivalent Work Experience: Four (4) to Six (6) years’ experience in club service operations, casino marketing and promotions, or equivalent combination of experience; At least 2 years supervisory experience in casino service operations, or relevant marketing experience in a customer service oriented environment at supervisory level; Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position Knowledge of and ability to appropriately interpret and follow policies and procedures Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need Must be able to work independently or with a team Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation. Sociable personality and courteous attitude, with ability to communicate effectively both verbally and in writing with staff and the public; Knowledge of business English, proper spelling, grammar, punctuation and basic mathematics; Ability to analysis operational procedures/loopholes and set standards and procedures to improve operational efficiencies; Skill in operating office equipment, Windows software applications, e.g. Word, Excel, Adobe and Powerpoint; Adaptability to a fast evolving business environment and operating condition; Independent with strong sense of responsibility and self-motivated; Must have schedule flexibility and be able to work on weekends; Team spirit - willingness to learn and self-develop while helping and working closely with others in the team; Strong knowledge of Human Resources policies and procedures relating to performance management. Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). Ability to communicate in Cantonese, Mandarin, Korean and/or Japanese is preferred. Fluency in written Chinese, Korean, and/or Japanese is a plus; Ability to type/input Chinese, Korean, and/or Japanese characters is a plus; |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Required Federal and Local |
| Required tools, supplies and Equipment to be provided: | Employer to provide necessary tools to carry out required functions of the job. |
| Anticipated starting date of employment: | 10/1/2016 |
| Anticipated closing date of employment: | 10/1/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | Subject to management's consideration. |
| Comments: | Transportation may or may not be provided contingent on a case-by-case basis. *Drug Testing Requirement: Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. *Police Clearance: An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the pre-employment drug test. To apply for this position you may email your detailed resume to recruitment@bestsunshinesaipan.com |