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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Imperial Pacific International (CNMI) LLC |
| Address: | PO Box 10000, PMB 918 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9900 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 20 |
| Number of Openings Currently Available | 20 |
| Specific Worksite location: | Garapan |
| Job Classification: | Arts, Design, Entertainment, Sports, and Media Occupations |
| Job Title: | Senior Representative - Loyalty Club |
| Announcement Number: | 16-08-41002 |
| Job Classification: | Arts, Design, Entertainment, Sports, and Media Occupations |
| Opening Date: | 8/5/2016 |
| Closing Date: | 8/20/2016 |
| Salary Range: | $10.36 to $15.87 / Hourly |
| Job Title: | Senior Representative - Loyalty Club |
| Job Duties: | Handle day-to-day operation duties, handle enquiries, requests from customers, and activities related to club members, escalate matter appropriately; Provide prompt, accurate, welcoming, and excellent customer service to incoming guests. Ensure all club areas, desks, satellite host stations, and counters are in tidy condition and functioning orderly. Work closely and well communicate with all operation teams including F&B, Hospitality and other concerned departments to deliver services efficiently; Sign up players, update member info on database, provide customers with information regarding the property and its amenities, greet buses, promote and assist the execution of in-house promotions and events on a continual basis; Carry out marketing/follow up calls on a regular basis as a part of routine duty assignment; Help oversee the functioning of kiosks, the tracking of club collateral stocks and supplies; Issue promotional amenities, e.g. assist on draw tickets issuance, redemption for players, comp vouchers, club points merchandize, reward items etc. to coordinate with the running casino promotions and events; Input accurate records in system and maintains inventory control logs; Establish professional and welcoming contacts with players and contribute to guest satisfaction by displaying quality customer service; Assist in updating daily operation documents, such as task checklists and log sheets, attend training and shift briefings; Perform all job duties as required by management. Have a full understanding of all products, facilities available, entertainment, upcoming events promotions, member benefits etc. and introduce to potential customers; Adhere to departmental SOPs and company policies in an ethical manner and encourage others to do the same; Resolve service problems according to established guidelines; |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Education: High school graduate or equivalent. Work Experience: Minimum 1 year work experience in club service operations, frontline hospitality or casino marketing and promotions. Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position Knowledge of and ability to appropriately interpret and follow policies and procedures Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need Must be able to work independently or with a team Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation. Good interpersonal and numeric skills, organized, outgoing personality and courteous attitude. Adaptability a fast evolving business environment and operating condition. Be able to problem solve under time constraint and adopt the resource available. Independent with sense of responsibility and self-motivated. Customer service oriented. Must have schedule flexibility and be able to work on shifts round the clock, including nights weekends and holidays as need. Team spirit - willingness to learn and self-develop while helping and working closely with others in the team. Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). Conversational in either Cantonese, Mandarin, Korean and/or Japanese; Fluent in written Chinese, Korean, and/or Japanese is a plus; Ability to type/input Chinese, Korean, and/or Japanese characters is a plus. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $15.54 - $23.805 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Required Federal and Local Taxes. |
| Required tools, supplies and Equipment to be provided: | Employer to provide necessary tools to carry out required functions of the job. |
| Anticipated starting date of employment: | 10/1/2016 |
| Anticipated closing date of employment: | 10/1/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | Subject to management's consideration. |
| Comments: | Transportation may or may not be provided contingent on a case-by-case basis. *Drug Testing Requirement: Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. *Police Clearance: An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the pre-employment drug test. To apply for this position you may email your detailed resume to recruitment@bestsunshinesaipan.com |