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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | HANNAH FAYE G. PARFAN |
| DBA: | True Blue Business Services |
| Address: | PMB 955 BOX 10000 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-2883 |
| Other Number: | 670-235-2883 |
| Contact HANNAH FAYE G. PARFAN via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 30 |
| Number of Openings Currently Available | 30 |
| Specific Worksite location: | SAIPAN |
| Job Classification: | Sales and Related Occupations |
| Job Title: | CUSTOMER SERVICE SPECIALIST |
| Announcement Number: | 17-02-42962 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 2/6/2017 |
| Closing Date: | 2/21/2017 |
| Salary Range: | $6.55 to $6.55 / Hourly |
| Job Title: | CUSTOMER SERVICE SPECIALIST |
| Job Duties: | Reply to inquiries via telephone, e-mail and live chat Use available resources efficiently to assess the customer’s issue and recommend valid solutions Escalate unresolved issues to the appropriate Program Manager or supervisor Record details of each customer interaction and any actions taken Follow up on any customer issues requiring additional research Maintain adequate knowledge of all internal software and systemsStrong technical aptitude with the ability to quickly learn and adjust to new systems. Strong analytical, problem solving and decision making skills. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High school diploma or equivalent. With at least 2- 3 years work experience in related field.Able to provide service or product information, solutions and relevant details to customers. Ability to work well with all levels of management and staff. Excellent written and verbal communication skills. Ability to prioritize and integrate a proactive approach to assignments. Ability to request assistance as needed Strong technical aptitude with the ability to quickly learn and adjust to new systems. Strong analytical, problem solving and decision making skills. Effective organizational and time management skills. Proficiency in written and verbal English required, bilingual English Language skills preferred.Effective organizational and time management skills. |
| Full or Part Time: | Full Time |
| Hours per Week: | 32 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $9.825 - $9.825 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | CNMI TAXES FICA TAXES |
| Required tools, supplies and Equipment to be provided: | NONE |
| Anticipated starting date of employment: | 4/1/2017 |
| Anticipated closing date of employment: | 9/30/2018 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | WORKMENS COMPENSATION LIFE INSURANCE |
| Comments: |