Vacancies

Vacancies > Job Vacancy Announcement Detail

Job Vacancy Announcement Detail

Employer: Imperial Pacific International (CNMI) LLC
DBA: Imperial Pacific International (CNMI) LLC
Address: PO Box 10000, PMB 918
Saipan, Northern Mariana Islands
96950 United States
Phone: 670-233-9188
Other Number:
Contact Imperial Pacific International (CNMI) LLC via email
Job Vacancy Announcement JVA
JVA Type: New
Island Saipan
FLSA Covered? No, not covered
DOD related? No
PERM related? * No
VEVRAA related? No
Original Number of Openings: 2
Number of Openings Currently Available 2
Specific Worksite location: Garapan, Saipan
Job Classification: Computer and Mathematical Occupations
Job Title: Assistant Manager, Technical Support
Announcement Number: 17-02-43571
Job Classification: Computer and Mathematical Occupations
Opening Date: 2/22/2017
Closing Date: 3/9/2017
Salary Range: $45000 to $60000 / Annually
Job Title: Assistant Manager, Technical Support
Job Duties: To be responsible for managing round the clock Field Services Support Teams which are assigned to each geographic area or property for servicing casino front/back office terminals and networking equipment as well as general office LAN and desktop equipment. Ensuring BAUs completion on schedule as expected. Deliver management and incident statistic reports on demand basis. Packaging IT services component to service catalogue. As an interface within IT Operations for communication to infrastructure, service desk and technical support team. To perform all duties in accordance with company approved policies and within the realm of the company vision, mission and values. Essential Tasks: Establish processes to ensure a high level of Technical support services and create working guild line for ensuring quality Technical support service. Hire, train, monitor and schedule technical Support staff. Manage deployment of field support resources to adequately serve peak and non-peak times. Escalate when necessary any issues and problems to Manager of IT Infrastructure and ITO corresponding team (Network & System) for assistance. Handle difficult user/customer cases with support from technical support teams or vendors. Perform all duties in a manner that ensures the Technical Support Team will meet or exceed the measurable objectives for service level to users and system availability. Deliver incident statistic report on weekly and monthly basis. Incident manager roles for major incident happened. Perform tasks under the direction of Senior Manager, IT Client Services.
High School Diploma Required? Undetermined
Qualification Requirements: Education: College Degree holder in Computer Science or Information Technology Related Curriculum a minimum. Work Experience:Minimum 6 years in a technical support position with at least 3 year in a supervisory role.Certification: ITIL v3, PMP, Certified Support Manager, certifications preferred. Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. Must be able to work independently or with a team. Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation. Casino floor and end user desktop application environment. Filed installation and maintenance practices, techniques and procedures.Desktop computing and enterprise networking.Formal problem management processes.
Full or Part Time: Full Time
Hours per Week: 40
Hours per Day: 8
Payment Frequency: Bi-weekly
Overtime Available: No
Overtime Rate: $0 - $0
Rate x 1.5 per hour Exempted: Yes
Specify All Payroll Deductions: Required Federal and Local Taxes.
Required tools, supplies and Equipment to be provided: Employer to provide necessary tools to carry out required functions of the job.
Anticipated starting date of employment: 3/22/2017
Anticipated closing date of employment: 3/22/2018
Housing Provided: No
Food Provided: No
Transportation required: No
If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at:
Fringe Benefits: Subject to management's consideration.
Comments: Transportation may or may not be provided contingent on a case-by-case basis. *Drug Testing Requirement: Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. *Police Clearance: An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. *Background Check: Applicants’ proposed for hire may be subject to background investigation which may include criminal history. *Anticipated start and closing date(s) may be sooner or later than stated contingent on potential candidates acceptance of the position, successful completion of the background investigation, and passing of the pre-employment drug test. To apply for this position you may email your detailed resume to recruitment@bestsunshinesaipan.com. Must complete and submit IPI employment application.