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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Best Sunshine International |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 10 |
| Number of Openings Currently Available | 10 |
| Specific Worksite location: | Saipan |
| Job Classification: | Arts, Design, Entertainment, Sports, and Media Occupations |
| Job Title: | Tour Operator |
| Announcement Number: | 17-02-43890 |
| Job Classification: | Arts, Design, Entertainment, Sports, and Media Occupations |
| Opening Date: | 2/24/2017 |
| Closing Date: | 3/11/2017 |
| Salary Range: | $9 to $11 / Hourly |
| Job Title: | Tour Operator |
| Job Duties: | • Visit resorts to ascertain accommodation quality and suitability • Liaise with coach operators, airlines, hoteliers, resort representative and travel agency from Asia region (such as China, Korea and Japan) • Handle VIP guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.) • Answer calls and emails promptly for clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service • Book and issue airline, hotel, car and other tour reservations accurately and efficiently • Confirm customer names with airlines/hotels • Maintain certain service levels, contracts and costs • Check queue’s daily to ensure accuracy and that all issued tickets are completed • Communicate effectively with other agents or team members to solve problems and gather information • Collect, evaluate and respond (as appropriate) to customer feedback • Establish and maintain strong relationships with clients • Handle invoices and payments • Adhere to all Company policies and procedures • Report accidents, injuries, unsafe work conditions and/or security issues to supervisors • Perform other related duties as assigned |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • At least 1 year reservation or contact center experience • Bachelor’s Degree Holder or above • Initiative, organized and detail-oriented; excellent communication and interpersonal skills • Understanding of the Ticketing Management System • Proficiency in MS Office: Outlook, Word, Excel and PowerPoint • Able to work on flexible shift including overnights, weekends and holidays on rotation basis • Ability to work under pressure • Ability to identify a problem and see it through to resolution with minimal supervision • Ability to consistently deliver excellent customer service, internally and externally • Responsible, self-motivated and independent • Willingness to demonstrate professional conduct at all times • Fluent in English • Ability to communicate in Asian languages (either Chinese, Korean or Japanese) • Ability to multi-task |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.5 - $16.5 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable |
| Anticipated starting date of employment: | 10/1/2017 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901. Thank you |