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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | SAIPAN SURFRIDER, LLC |
| DBA: | SAIPAN SURFRIDER, LLC |
| Address: | P.O. BOX 500487 SAIPAN, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-7873 |
| Other Number: | |
| Contact SAIPAN SURFRIDER, LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Surfrider, Chalan Kanoa |
| Job Classification: | Sales and Related Occupations |
| Job Title: | Customer Service Specialist |
| Announcement Number: | 17-02-44088 |
| Job Classification: | Sales and Related Occupations |
| Opening Date: | 2/27/2017 |
| Closing Date: | 3/14/2017 |
| Salary Range: | $6.55 to $8.65 / Hourly |
| Job Title: | Customer Service Specialist |
| Job Duties: | Interact with customers to provide information in response to inquiries about services and to handle and resolve complaints. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Performs other related duties as assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Must have High School Diploma or GED equivalent. With work experience in a Hotel/Restaurant is an advantage. Russian or Chinese speaking preferred. Must be able to work in the U.S. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $9.825 - $12.975 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | CNMI TAX AND FICA |
| Required tools, supplies and Equipment to be provided: | NONE |
| Anticipated starting date of employment: | 10/1/2017 |
| Anticipated closing date of employment: | 9/30/2018 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | NONE |
| Comments: | MEDICAL INSURANCE (OPTIONAL) AND WORKER'S COMPENSATION PROVIDED BY THE COMPANY. |