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Job Vacancy Announcement Detail
| Employer: | Star Marianas Air, Inc. |
| DBA: | Star Marianas Air, Inc. |
| Address: | PO Box 520461 Tinian, Northern Mariana Islands 96952 United States |
| Phone: | 670-433-9989 |
| Other Number: | 670-433-9990 |
| Contact Star Marianas Air, Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Tinian |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | West Tinian International Airport |
| Job Classification: | Transportation and Material Moving Occupations |
| Job Title: | Director of Customer Service |
| Announcement Number: | 17-03-45608 |
| Job Classification: | Transportation and Material Moving Occupations |
| Opening Date: | 3/10/2017 |
| Closing Date: | 3/25/2017 |
| Salary Range: | $7 to $14 / Hourly |
| Job Title: | Director of Customer Service |
| Job Duties: | Summary of duties: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Oversees the company’s stations operations, ensuring the daily performance of company goals and standards. Specific tasks: • Responsible for the hiring, appointing and training of the Station Leads and Cargo Manager. •Coordinates day-to-day airline activities with the Director of Operations and the Director of Maintenance. •Directs and oversees the marketing and sales effort for passengers and cargo relative to the local business market. •Coordinates with the Accounting Department personnel in their duties relative to budget preparation. Monitors departmental budget performance. •Prepare staff work schedules and assign specific duties. •Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | Job qualifications: •High school graduate; Some previous work-related skill, knowledge, or experience is usually needed. Employees in these occupations need anywhere from a few months to one year of working with experienced employees.These occupations often involve using your knowledge and skills to help others. Experience working for a US air carrier as defined in 14 CFR 119 preferred. •Must be flexible and able to travel and oversee station operations in airports covered by the company’s route structure. • Must be flexible and available to work a combination of shifts within a 24 hour period (including weekends and holidays) as may be required by the company. •Experience working in a multi-cultural environment preferred. •Computer literate. Proficient in Microsoft Office applications. •Ability to speak Mandarin preferred. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | biweekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Applicable taxes |
| Required tools, supplies and Equipment to be provided: | None |
| Anticipated starting date of employment: | 10/1/2017 |
| Anticipated closing date of employment: | 10/1/2018 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | None |
| Comments: | Workmen's Compensation provided. Airlines are covered under the US Railway Labor Act. Compensation offered will be commensurate to the candidate's skills, education, and experience. |