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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Docomo Pacific (Saipan), Inc. |
| DBA: | Docomo Pacific (Saipan), Inc. |
| Address: | Gualo Rai Commercial Center, Middle Road, P.O. Box 502146 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 671-688-9896 |
| Other Number: | 670-488-2273 |
| Contact Docomo Pacific (Saipan), Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Renewal |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Gualo Rai - Saipan |
| Job Classification: | Installation, Maintenance, and Repair Occupations |
| Job Title: | Tech Zone Supervisor |
| Announcement Number: | 17-03-46598 |
| Job Classification: | Installation, Maintenance, and Repair Occupations |
| Opening Date: | 3/15/2017 |
| Closing Date: | 3/30/2017 |
| Salary Range: | $9 to $9.5 / Hourly |
| Job Title: | Tech Zone Supervisor |
| Job Duties: | Summary: Duties involve but not limited to the following: Training and support to the techZONE team. Research cellular handset/devices for software (OS) upgrades, Repair and diagnose cellular devices, work to ensure the highest level of customer service and repairs. Maintain highest level of repair turnaround time, service times and wait times. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Programming / Provisioning of all Handsets / Wireless devices. • Knowledge of all Handsets / Wireless devices and its features • Understanding of all applications / protocols required for handsets and wireless devices • Understanding all accessories and hardware for handsets and wireless devices • Diagnose or trouble shoot cellular devices • Repair cellular devices in a timely matter • Upgrading of software (os) of handsets. • Assist business sales on issues of cellular devices • Assist team in exceeding repair and service times. • Maintain a clean and well-organized work area. • Maintain and process seedstock and parts as per SOP. • Assist Manager in overseeing all aspects of techZONE operations. • Conduct and/or coordinate training for new and established staff • Motivate and influence staff to meet or exceed departmental goals • Provides feedback to associates by regular coaching and monitoring • Must be able to maintain and manage repair and service reports daily, weekly, and monthly • Must be able to maintain and manage inventory reports daily, weekly and monthly • Must be able to perform data privacy audits daily, weekly and monthly • Ensure customer issues are resolved in a timely manner • Present TechZone updates and reports to Senior Leadership Team • Other duties as assigned QUALIFICATIONS: • Must have good organizational skills and the ability to efficiently prioritize. • Must be computer literate with the ability to enter data and run sales reports as required. • Vehicle Transportation required. • Must be able to work a flexible full time schedule, which may include evenings and weekends. • Attention to detail • Ability to work at various techZONE retail locations. • Excellent Oral and Written Communication Skills • Ability to handle multi-task assignments • Ability to handle difficult customer situations and ability to help solve • Other duties as assigned |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | EDUCATION and/or EXPERIENCE: High School Diploma or GED required. Strong computer skills, including Internet, MS Office (Word, Excel, etc). Solid interpersonal communications skills. Highly motivated individual. Must be able to perform with minimal supervision. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the organization. Bilingual is a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear stand, walk and sit. The employee is occasionally required to crouch, kneel, balance, bend/stoop, climb, and push/pull objects and drive. The employee must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must have valid driver's license in order to support all scenarios with the Retail Operations Department. 2 years experience as Bench tech - retail |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | bi-weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $13.5 - $14.25 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Taxes |
| Required tools, supplies and Equipment to be provided: | required tools, supplies and equipment will be provided |
| Anticipated starting date of employment: | 3/31/2017 |
| Anticipated closing date of employment: | 4/3/2017 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | |
| Fringe Benefits: | Upon completion of probation, benefits will be offered. |
| Comments: |