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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Ken Aqua Hotel and Resort Inc. |
| DBA: | Ken Aqua Hotel and Resort Inc. |
| Address: | P.O. Box 500009 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-322-1234 |
| Other Number: | 670-322-1220 |
| Contact Ken Aqua Hotel and Resort Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | Replacement |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Achugao, Saipan |
| Job Classification: | Personal Care and Service Occupations |
| Job Title: | Guest Relations Supervisor |
| Announcement Number: | 17-03-47668 |
| Job Classification: | Personal Care and Service Occupations |
| Opening Date: | 3/20/2017 |
| Closing Date: | 4/4/2017 |
| Salary Range: | $7 to $8.5 / Hourly |
| Job Title: | Guest Relations Supervisor |
| Job Duties: | Responsible for overseeing the daily operations of the Guest Relations Officer's information desk. The Guest Relations Officer is in-charge of all concierge functions. She/He sees to it that maximum guest satisfaction is achieved on guest services availed by guest. She/He attends to various needs of VIP guests. Our most guests are Japanese, more than 80% of all guests. To ensure of promoting and cross-selling of products and services of the hotel, support and promote the existing hotel promotions, activities and programs by familiarizing with promotion techniques. To attend promptly and professionally to all guest inquiries (e.g., flight reconfirmation, lost luggage, car reservation, city tour, sightseeing, optional tour, restaurant reservation. etc.) To supervise the check-in of guests and VIP guest's. To ensure that all guest requests, requirements and feedback are attended to promptly and handled correctly and professionally. To escort VIP guests in the absence of the General Manager, Front Office Manager and Assistant Front Office Manager. To ensure smooth and efficient operation of guest services, Front desk operation and information desk services. To review and suggest improvements on existing standard guestroom amenities of the hotel. To inspect rooms for VIP's with high rates. Special attention is made on the cleanliness of the room, amenities set up and condition of the equipment's and appliances in the rooms. To coordinate with Room Service and Housekeeping on the Delivery of room amenities. To follow-up hotel event and information also create poster, flyer and notes to the Guest. To coordinate the schedule of guest request of transportation. To perform other duties as assigned by Managers. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | College Degree in Hotel Management preferred or equivalent hotel experience. 1 to 2 years of experience in related field. Preferably be able to Speak, Read, Write and comprehend Japanese, Korean or Chinese and be fluent in English. Must be flexible and a definite Team Player. U.S. Citizen or Green Card Holder preferred. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | Yes |
| Overtime Rate: | $10.5 - $12.75 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | Appropriate deductions as required by law. |
| Required tools, supplies and Equipment to be provided: | All required tools, supplies and equipment will be provided by the company. |
| Anticipated starting date of employment: | 10/1/2017 |
| Anticipated closing date of employment: | 9/30/2018 |
| Housing Provided: | No |
| Food Provided: | Yes |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Self Provided |
| Fringe Benefits: | Holiday pay, Leave benefits, duty meal, health insurance coverage and other company monetary bonuses. |
| Comments: |