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Job Vacancy Announcement Detail
| Employer: | Imperial Pacific International (CNMI) LLC |
| DBA: | Best Sunshine International |
| Address: | PO Box 10003, PMB 1188 Saipan, Northern Mariana Islands 96950 Northern Mariana Islands |
| Phone: | 670-237-9901 |
| Other Number: | |
| Contact Imperial Pacific International (CNMI) LLC via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan |
| Job Classification: | Management Occupations |
| Job Title: | Executive Director – Learning & Development |
| Announcement Number: | 17-03-48071 |
| Job Classification: | Management Occupations |
| Opening Date: | 3/24/2017 |
| Closing Date: | 4/8/2017 |
| Salary Range: | $90000 to $120000 / Annually |
| Job Title: | Executive Director – Learning & Development |
| Job Duties: | Managing and Administering Employee Training • Coordinates property compliance training programs such as CPR, PAR, Business Culture, Harassment, Fire Safety, Food Handling, OSHA, etc. • Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team. • Promotes and informs employee about all training programs. • Uses effective training methods to ensure employee have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program, 15 mins training; and taskforce assignment. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Ensures adult learning principles are incorporated into training programs. • Develops implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills). Managing Employee Development Programs • Provides additional training to participants to increase skills (e.g., HR skills). • Helps employee identify specific behaviors that will contribute to service excellence. • Oversees the Management Development Program. • Coaches managers to enhance own performance and to improve the performance of employee. • Develops specific training to improve service performance. • Works with leadership team to determine development needs of managers. • Designs, develops and delivers a supervisory development program to build effective supervisory skills. • Drives brand values and philosophy in all training and development activities. • Establishes educational partnership with local schools for internship program. Developing Training Program Plans • Develops and maintains an annual or quarterly training calendar. • Partners with operational leaders to assess if employee demonstrate effective technical and leadership skills. • Develops implements and maintains a property orientation program for employee to introduce the company and the culture. • Selects, trains and develops an internal training cadre to support delivery of technical skills training programs. Evaluating Training Program Effectiveness • Aligns current training and development programs to effectively impact key business indicators. • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. • Measures transfer of learning from training courses to the operation. • Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Financial Management • Participates in the development of the Training budget as required • Is familiar with Human Resources and hotel financial goals and managers budgets in alignment with these goals. • Understands billing process for meeting rooms, food & beverage and equipment rental and monitor expenses. • Monitors enrollment and attendance at training classes. Coordinates participation in core training classes to effectively manage expenses and minimize travel costs. • Facilitate trade outs with external training resources e.g., guest speakers at hotel functions. • Determines cost effectiveness of sending individuals to outside management seminars versus internal programs. • Assess market based training needs and delivers training to area properties to effectively offset training expenses (bills out wages, minimizes travel expenses etc.) Managing Annual Training Budget • Develop annual training budget. • Manages budget in alignment with Human Resources and property financial goal. • Manages department controllable expense to achieve or exceed budgeted goals. • Control department expenditures. Guest Satisfaction • Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guest to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. • Attends departmental meetings to understand training needs, deliver service skills training and gather critical information to develop appropriate training. Others • Supports community outreach efforts. • Identifies employee and managers educational needs and is a resource for employee inquiries regarding tuition reimbursement program. Manage the administration requirement of this program • Supports on-going communication in all areas of the hotel. Works with leadership team to develop effective meeting curriculum. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | • 4-year Bachelor degree’s in Human Resources, Hotel and Restaurant Management , Hospitality , Business Administration & Marketing or related major; certified trainer. • 2 – 3 years’ experience in human resource, training & development operations and management. • Leadership Professional Demeanor: Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Company in alignment with its values. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges • Managing Execution Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. • Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Company's Spirit to Serve. • Learning and Applying Personal Expertise Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. •Preferred Good command of spoken and written in English, Cantonese & Mandarin |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Bi-Weekly |
| Overtime Available: | No |
| Overtime Rate: | $0 - $0 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | Deductions according to Federal and Other Tax Regulations |
| Required tools, supplies and Equipment to be provided: | Company will provide basic necessary tools and equipment according to the job functions if applicable. |
| Anticipated starting date of employment: | 10/1/2017 |
| Anticipated closing date of employment: | 9/30/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | Yes |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | Saipan |
| Fringe Benefits: | Subject to Company Approval. |
| Comments: | Workers Compensation provided. Housing, food and transportation may or may not be provided, contingent on a case-by-case basis. Any applicant tentatively selected for this position is required to submit to and pass a drug test screening prior to employment. This test shall be paid for by the candidate seeking employment. An original Police Clearance from the place of residence for the last six (6) months will be required prior to employment. Potential Candidate may be subject to background investigation. Anticipated start and closing dates of employment may be sooner or later contingent on the potential candidate's acceptance of an offer of employment, successful completion of the background investigation, and passing of pre-employment drug test. To apply for this position you are required to email your detailed resume to careers@bestsunshinesaipan.com . Should you have any questions regarding this JVA please contact Human Resources- Recruitment Team at (670) 237-9901 . Thank you. |