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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Saipan Adventures Inc. |
| DBA: | Saipan Adventures Inc. |
| Address: | P.O. Box 10000 PMB 928 PPP Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-235-3715 |
| Other Number: | |
| Contact Saipan Adventures Inc. via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Saipan |
| FLSA Covered? | Yes, covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Saipan and at all Saipan Adventures Inc. offices |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Service Supervisor, Operations |
| Announcement Number: | 19-01-64996 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 1/17/2019 |
| Closing Date: | 2/1/2019 |
| Salary Range: | $2000 to $2300 / Monthly |
| Job Title: | Customer Service Supervisor, Operations |
| Job Duties: | Greet guests and act on inquiries from staff, clients, guests, and to a lesser extent, the general public. Communicate with China to verify information/requests, obtain confirmation, and report any emergency encountered by guests while on Saipan. Coordinate tour activities with other departments, affiliates, and vendors. Brief CETI China office, staff, guests, and Tour Sales Representatives on itinerary packages. Make vouchers and manage the itinerary for all tour activity arrangements. Resolve complaints and answer questions regarding itinerary packages. Handle emergency issues including accompanying guests to the hospital or other local agencies and extend assistance as needed. Contact the guest’s insurance company in China to assist with payment arrangements and address any complaints, as necessary. Prepare reports such as sales reports, incident reports, and medical reports as needed. Update and maintain the ERP system. Determine and interpret work procedures and company policies for subordinates and issue written and oral instructions. Examine work for accuracy, neatness, and conformance to policies and procedures. Study and standardize procedures to improve efficiency of subordinates. Prepare work schedules according to budgets and workloads. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Train or instruct employees in job duties or company policies or arrange for training to be provided. Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action. Perform other duties as required or assigned. |
| High School Diploma Required? | Undetermined |
| Qualification Requirements: | High School Diploma or GED. Must have at least 1-2 years work experience and at least two (2) years of supervisory experience in a tour/travel agency, sales or service related work. Preferably able to speak, read, write, and understand English and in Chinese (Mandarin). Must be willing to work shifts, evenings, holidays, and weekends. Must have the knowledge and computer skills to handle and process payments using credit card and Alipay machines. |
| Full or Part Time: | Full Time |
| Hours per Week: | 40 |
| Hours per Day: | 8 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $1.5 - $1.5 |
| Rate x 1.5 per hour Exempted: | Yes |
| Specify All Payroll Deductions: | FICA and Withholding tax. Dental insurance premium if employee enrolls. |
| Required tools, supplies and Equipment to be provided: | Company vehicles, desktop, uniforms, office stationery (pens/pencils, papers, forms, etc.), Xerox machines, company cell phones, IDs. |
| Anticipated starting date of employment: | 2/16/2019 |
| Anticipated closing date of employment: | 9/30/2019 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | N/A |
| Fringe Benefits: | Vacation and sick leaves. Medical Insurance benefit, 100% coverage. Life Insurance and Accidental Death & Dismemberment benefit. 401(k) retirement plan. Duty meal. Workers compensation. |
| Comments: | Applications may be obtained from the Front Office of Century Tours, Inc., located on the ground floor of the Kanoa Resort on Beach Road in Susupe, Saipan. Offices are open Sunday-Saturday from 9 AM-6 PM. Worker's compensation provided. Drug testing is required prior to employment. |