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Vacancies > Job Vacancy Announcement Detail
Job Vacancy Announcement Detail
| Employer: | Micronesian Telecommunications Corp. dba. IT&E |
| DBA: | Micronesian Telecommunications Corp. dba. IT&E |
| Address: | P.O. Box 500306 Saipan, Northern Mariana Islands 96950 United States |
| Phone: | 670-234-6600 |
| Other Number: | 670-285-9137 |
| Contact Micronesian Telecommunications Corp. dba. IT&E via email | |
| Job Vacancy Announcement | JVA |
| JVA Type: | New |
| Island | Rota |
| FLSA Covered? | No, not covered |
| DOD related? | No |
| PERM related? * | No |
| VEVRAA related? | No |
| Original Number of Openings: | 1 |
| Number of Openings Currently Available | 1 |
| Specific Worksite location: | Rota |
| Job Classification: | Office and Administrative Support Occupations |
| Job Title: | Customer Relations Assistant |
| Announcement Number: | 19-10-81156 |
| Job Classification: | Office and Administrative Support Occupations |
| Opening Date: | 10/18/2019 |
| Closing Date: | 10/23/2019 |
| Salary Range: | $12.35 to $12.35 / Hourly |
| Job Title: | Customer Relations Assistant |
| Job Duties: | Job Summary: Under the supervision of the Customer Service Manager the Customer Relations Assistant provides information to customers, receives and resolves problems and complaints, and provides routine servicing to telephone units. The Assistant accepts payments and performs cashiering functions, ensuring the safekeeping of funds, daily reconciliation of receipts and makes daily deposits. The Customer Relations Assistant will make every effort to assist customers and resolve any equipment or service-related problems within the scope of the Company’s capabilities and policies. Essential Duties and Responsibilities: The Employee will: 1. Provide service to all customers by taking payments, activating phones, simplifying or explaining new cell features, responding to customer complaints, assisting customers in setting up their wireless accounts (air cards/ Mi-Fi) and responding to all billing questions and disputes. 2. Provide Cashiering services to customers; balance the cash register, make deposits, prepare, submit and archive cashier reports on a timely basis. 3. Assess all customer returns, identify defective products, 4. Receive and record new stock, keep track of all inventories, return all defective products and communicate with our main office daily through fax, telephone and emails. 5. Participate in community events that will help promote ITE services, reach out and look for market opportunities. Provide feedback to management team regarding possible customer interests and concerns. 6. Maintain store upkeep and readiness to conduct business, ensure POS materials are in place for current promotions. 7. Ensure availability of products for sale; coordinate with necessary IT&E departments to maintain sufficient inventory levels (prepaid cards, SIMS, phone units, cellular phone accessories, modems, filters); ensure zero variance on inventory count. 8. Up-sell new products to both new and existing customers. Meet or exceed store monthly sales goals. 9. Respond to customer requests for new/change/disconnection/reconnection of service, billing and adjustments assistance or general inquiries. 10. Participate in high toll/air/data/roaming and NSF courtesy calls to customers within island territory. 11. Keep updated and abreast with new procedures and products. 12. Perform other related duties or tasks as assigned or required. |
| High School Diploma Required? | Yes |
| Qualification Requirements: | Minimum Qualification Requirements: Education: High School Graduate with evidence of accounting or computer technical education or training. Work Experience: Two years of work experience in a customer service oriented business |
| Full or Part Time: | Part Time |
| Hours per Week: | 20 |
| Hours per Day: | 4 |
| Payment Frequency: | Biweekly |
| Overtime Available: | Yes |
| Overtime Rate: | $18.525 - $18.525 |
| Rate x 1.5 per hour Exempted: | No |
| Specify All Payroll Deductions: | All federal and local taxes; all others depends if employee signs up for example 401(k), medical & dental, supplemental life, and all other benefits. |
| Required tools, supplies and Equipment to be provided: | All tools required to do the job |
| Anticipated starting date of employment: | 11/1/2019 |
| Anticipated closing date of employment: | 10/31/2020 |
| Housing Provided: | No |
| Food Provided: | No |
| Transportation required: | No |
| If transportation is required, daily transportation to and from the worksite(s) will be provided to the workers. Daily pick-up place(s) will be at: | 0 |
| Fringe Benefits: | 401 (k) (matching up to 6%; $0.75 to a $1.00) Life Insurance (100% Basic Life) Gas Card ($0.57 off gallon at IP&E) Medical Insurance (65% of monthly premium) Dental Insurance (50% of monthly premium) Employee Telephone Discount. Workers compensation provided. Vacation & Sick Leave Benefits |
| Comments: | Interested individuals must apply online at http://store.ite.net/careers/ no later than the posted closing date. |